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GameGirl2168a's avatar
GameGirl2168a
New Scout
3 hours ago

Can't Upload a Specific Sims Family to My Gallery. Help, please!

I'm trying to upload one of my Sim families to my gallery, so I have them available to move into a new save. (Getting ready for L&D.) But for some reason when I go to do that, the gallery screen shows a blue wrench and gives the following message:

"This Gallery item was created using Custom Content that may not be available to you. Custom Content is not prescreened by Maxis. Use at your own discretion."

Here's the thing, though - I created this family from scratch (when I got the City Living expansion) and I don't use custom content at all. (I don't even know how to create my own custom content.) So, I'm hoping someone here may have some suggestions on how I can work around that CC warning so that I can get this family uploaded.

Thanks in advance for any assistance. 😊

advice
tips
  • Plumbeeb's avatar
    Plumbeeb
    New Scout
    2 hours ago

    Have you used mods or custom content previously at any point? If so, you may need to clear your cache files and restart the game. Its important to do this step frequently, especially when updating mods/custom content, or removing them entirely from your game.

    Have you also checked your mods folder? You can find it by following this path:

    C:\Users\PC Name\Documents\Electronic Arts\The Sims 4\Mods

    If there's anything in the folder, you can delete it. It's safe to delete the Resource.cfg file too.

    It may also help to ensure that your mods/custom content options are disabled in your game settings, if they aren't already. Hope this helps!

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