Forum Discussion

JPNeko's avatar
7 years ago

Could not locate this item

I created a household of 6 and saved to the library. Next day the thumbnail for this household is missing and instead I get a blank space with a red X on top. I click on it and a message pops up: "could not locate this item". It won't let me load it to edit in CAS and won't let me delete it, either.

Does anybody know how to at least delete this from the library? :/
  • I should add that I did the reinstall twice but accidentally left that detail out & can't edit it in since I'm a new member, but I did that because on the bug listing site there's someone who's been experiencing disappearing saves in the library & an EA tech support person suggested doing that. It worked for that person, but for me & another person that said they tried it didn't work for us. I have X'd out saves that can't be deleted, saves that are glitched out & reappear even after I delete them, & non-corrupted saves that disappear enitrely once I exit the game then come back. It seems like the library just needs a mandatory fix period.
  • "plus1Diamond;c-16284644" wrote:
    This exact same thing has happened to me, as well. Unfortunately, I can't give you a solution as I've tried deleting & reinstalling the application data for the game on my PS4 & neither attempts worked. Is this the first time you've had problems with your library?


    This is not the first time. Before the latest patch, I couldn't delete anything from the library. Had to delete all saves and content to start again from scratch. After the patch, I didn't find any issues when deleting households. Now is just this one household that seems to be corrupted and I don't know how to get rid of.

    I wonder if this has to do with big households, because it's only happened first with an 8-member family, and now this last one had 6. I have created several families but none of them had more than 5 members, except this 2 households that got corrupted.

  • @JPNeko said:
    > This is not the first time. Before the latest patch, I couldn't delete anything from the library. Had to delete all saves and content to start again from scratch. After the patch, I didn't find any issues when deleting households. Now is just this one household that seems to be corrupted and I don't know how to get rid of.
    > I wonder if this has to do with big households, because it's only happened first with an 8-member family, and now this last one had 6. I have created several families but none of them had more than 5 members, except this 2 households that got corrupted


    For me it began when my game would crash after long sessions of saving lots & households of all sizes (but mostly with 2 or 3 people), as if the cache had exceeded its limit & overwhelmed the game without deleting itself as needed. I would choose 'build' on a lot to view it, or open my library/manage households & that would seem to trigger the crash. One day I'd saved all the existing properties in WC, OS, & NC & some households before the game crashed & corrupted all of them.

    What's also strange is that at one point I deleted most of my non-corrupted library saves to see if that would help me to get rid of the corrupted ones. It didn't, so I began resaving what I'd deleted which worked halfway through & then the saves started disappearing upon reloading the game. Forcing my PS4 to delete its cache by turning it off & unplugging it for a few minutes hasn't helped me, either.

  • I have also been experiencing crashes after doing a lot of building, placing and saving lots; and then I hit the library button. That seems to trigger the crash. Probably that's what is causing the household files to be corrupted. I just find it odd that it's only affected the bigger households. Maybe a coincidence?

    I wonder if I should try deleting my content, and not touch the save. I don't want to lose the progress I've made. The only reason I deleted the saves I had before was because I was no longer being awarded any achievements. Started all over and still no achievements, but that is a totally different issue.