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You can't log in offline and play? I can. I can't use the gallery but I can still play my game.

I couldn’t play the sims 2 earlier as it said the servers were down. I agree that it’s pretty poor that we can’t play our offline games when the servers are down. Thankfully my sims 3 runs off disc. I wish my sims 2 discs worked on windows. I would never need origin again.

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"mysph1t;c-17421250" wrote:

"Camkat;c-17421030" wrote:
You can't log in offline and play? I can. I can't use the gallery but I can still play my game.

It literally was telling me my library was empty, and before that it said that the expansions I had weren't installed, and were "pre-ordered". It's absolutely ridiculous the level of restrictions EA has on this content. I don't mind being disconnected from the gallery while servers are down, but to say I don't even have games I purchased and installed is tantamount to theft.

I'd have to agree. I've honestly never seen that and didn't know that was even possible. *lucky me* I've gotten messages saying servers were down and asking me if I'd like to log in offline.

I was also under the impression (I can't remember where I read it but I'm pretty sure that it was EA's website in a Q&A) that we are actually supposed to be able to access TS4 with or without an internet connection. I don't know if this is changed, but you might want to try reporting your issue to EA?

I created a shortcut on my desktop to TSM, TS3 and TS4 and launch the games that way. It launches origin too, but if it's down, I just get that message about offline play and otherwise it launches the games. I don't often even see the games in my origin library. I don't know if that's helpful for you or not, but it's how I've always done it and I've always been able to play, even when I've seen messages on twitter saying servers were down.

"mysph1t;c-17421250" wrote:

"Camkat;c-17421030" wrote:
You can't log in offline and play? I can. I can't use the gallery but I can still play my game.

It literally was telling me my library was empty, and before that it said that the expansions I had weren't installed, and were "pre-ordered". It's absolutely ridiculous the level of restrictions EA has on this content. I don't mind being disconnected from the gallery while servers are down, but to say I don't even have games I purchased and installed is tantamount to theft.

I had the same message as did a few others.

I had just changed email address on my Origin Account the day before, so I just kept getting the message "can't start the game before verifying your online account email address" (or something to that effect).

Look, I get it. I am sure the online gallery is on the same server park as the origin accounts. But that should NOT in any way block you from accessing your OWN locally saved stuff nor your game.

Steam does not have this issue; it just warns you that you can't backup your saves while offline (But then Steam is what Origin wanted to be and always failed at, which is why EA now has released all their games back on Steam again).

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I had problems with Origin not recognizing my old account & my Sims 4 games last year. It cost me a total of $500.00 to get my games back as well as the new Strangerville at the time. I wish they would apologize to me & reimburse me. They should know both accounts were me because of my email.
It's very rude & wrong of them.
I miss the days where there used to be customer service & goodness.

In my experience those messages the OP mentions are newer over the last few years. I had uninstalled in 2017 (and Origin) reinstalled last year to check out game again, and couldn't play without being online, first, and none of my packs were available unless I went online. ETA: And yes, I didn't have access to my own library of homes and Sims until I went online though I have the saves and they were in my saves. Needless to say that was enough to make me not play for another four or five years.

"mysph1t;d-973167" wrote:
I'm pretty sick of not being able to play a game I paid money for because servers are down/buggy. It's not an online game. Let me play what I paid for.

Origin is a pain. I have issues with playing if Origins isn't online or if it's buggy. Sims 4 isn't an online game.