I think she was really professional in her responses. But, it doesn't seem the gurus (or EA) actually understands why some are so upset.
It's like "yeah, we know you guys really want better emotions, traits, generations, etc. we are actively listening, trust us. BUT LOOK AT THIS NEW PACK WE'RE PUMPING OUT!! Why aren't you guys as excited as we are? Don't you want a different way to play LIFE simulation? We're clearly giving you guys what you want."
Let's keep slapping pretty band-aids on this game and hope nobody notices the infection underneath.
