do the gurus actually look at this forum?

"EveryDaySim;c-16820484" wrote:
The problem as I see it, is that none of the avenues available have sufficed real, meaningful product support to their paying customers.

The currently available technologies are insufficient for offering real, in-depth support that gets the issues handled and addressed in any organized, efficient sort of way. There has been a serious lack of meaningful results, which means that there is a strong and serious need for them to improve the ways in which they go about offering product support and customer engagement.

What they're doing now is just not getting it done even close to the results we should be seeing. We need better product support that works.

Well if you have problems you need to address the team that fixes the game Sims Guru Nick and his team, not the Devs and Producers Gurus who make the game as the most they can do is tag Nick and his team(@SimGuruArvin @SimGuruNick and @SimGuruIcarus) at HQ or post there now: here:https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

I realize some people have long standing problems - but not everyone has them so some problems when it is not in all games are harder to fix - I feel for you all having issues but the fact is this is the way they tell us we have to go about making the techs aware of the issues and how many have it and the more that have it that share game files the more hopeful they can solve an issue that not everyone gets.

I'm sorry it does not help any of you - especially if you have already done that - I just don't know what else to say but repeat what they tell us to do.