EA Sims 4 Discount Email
Received an email from EA, telling me to claim my discount coupon for Lovestruck. I follow the link and it takes me to Sims 4 page with instructions, but after following the instructions no discount...
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EA_Cath
Community Manager
Community ManagerHi @MadalynsMom and everyone else, could you share a screenshot of that email if possible? Thank you!
@EA_Cath here’s a screenshot of the email I received.
@EA_Cath this is what comes up when I go into the EA App and put it into my cart and look at checkout. You can see it only shows a 10% discount and not 20%.
Here's my email, I live in Australia
Hello @EA_Cath I received the same email and purchased the game however no discount was applied at all. I reached out to EA help via Chat and the rep was extremely rude and not helpful in one bit. He said if I asked for a refund the game would be removed from my account. I really just want the discount to be honored and applied as I followed the instructions exactly. I attached a copy of the email I received. Thank you
I just wanted to provide an update. I reached back out to EA Help via chat and the agent I got this time actually took my screenshot of the email ( the last rep never asked for it even when I said I could provide it) and told me that it was spam and not actually from EA. I let him know that it was, and that I had another email screenshot showing that it was sent to me from EA. He then still tried to dismiss me saying there's no promotional offer going on right now so he would have to go by the EA T&C, and basically not help me. Again, I told him this is from EA and there is a news article on EA's website confirming the discount. He said he was on EA's official site and there was no discount. I then sent him the link to the article that came directly from the email I was sent, After about 5 minutes he finally came back and said they will refund me the 20% discount. This was literally the WORST experience I've ever had with EA and I have been playing the Sims for years. Please keep fighting for that discount if you bought it and it wasn't applied! They really tried to say I was lying and that it was spam because they didn't want to honor the discount.
- @bncanty please let me know if that refund posts. I have gone through four reps now and was told I could get a refund, but then that the refund was 'not possible'. If you actually get a refund I'll try again. I even only purchased because the rep told me to buy it and they would refund the promo, but then after buying it I was told they couldn't do partial refunds and could only refund the whole amount.
hello the same happened to me only 10% off. Upset I was directed here by eahelp to go through this to get a refund.
Let me know if you end up getting a refund as I still haven’t had any luck for the additional 10% refund as promised.
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