Help! Cursor Not Responding To Select Button (PS4)

Thanks for tagging me, we've seen other reports of this and are currently investigating :)

Hello @adamclark83 @Witchy1974

Would either of you be willing to share your save files?

If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

In the meantime, we will continue to investigate this, but your save files may be very helpful to us in our investigation.

I keep checking this thread just to see if the issue has resolved -_-
I haven't been able to play for a week because I'm having the same "cursor issue".. Like a few have already described, in the menu I can select (press X) on things no problem but when it comes to gameplay (live mode, CAS, or build mode) I can't interact with anything (press X).
In build mode I can press ■ on things to use the design tools, or

I've had this problem a few times over the past few days as well. Only ever started when I go into CAS - if I manage to button mash my way back into the game I can't select anything.

"adamclark83;d-939985" wrote:
I was playing tonight and after a couple of hours of play, I played a household, put the cursor on a bench-top to have a Sim clean it, pressed the Select button and nothing happened. Tried to click on a Sim, nothing happened. Went to play another household, placed the cursor on a Sim and it wouldn't respond when pressing the Select button. Press the touchpad on the controller and you can use the Select button on the corner menus but use the cursor, nothing.

How can I play if the cursor doesn't identify with the "X" button being pressed???

Same.

This has been happening to me as well. Usually when I return to my house after going to other areas, romance festival, flea Market, etc. The only way to fix it was to save, shut ps4 down and reload the game.

"ADiTomaso;c-16509153" wrote:
I respectfully ask, is there a patch coming to fix this select button issue?

They're working on a fix. It takes a while to investigate bugs. Hopefully we'll get a fix in the next console update.

So I just bought the game two days ago. Managed to find a deluxe edition, and spent about $80 on dlc, only to have my cursor become unresponsive after few hrs of game play. I figured out a fix by completely shutting off the application and restarting the game. I also created an extra save file before hand. The cursor seems to become unresponsive after going to an event like a festival (I have the city life expansion). However saving and restarting while in said event my cursor works like normal. So while it's playable this bug is highly inconvenient. On top of that even when the cursor is working, I have a lot of lag and occasional glitchy movements (buttons/camera). I know this game is newish for consol users but this is crazy. And I thought Bethesda was bad.

And I might need to post it elsewhere but despite getting the deluxe edition I don't seem to have the added stuff like life of the party, awesome animal hats and up all night. Shouldn't that of come already in the game, do I have to use a code?

I seem to be having this issue when using the curser to navigate the map/ui.

"CHELS_72;c-16598529" wrote:
Seriously, wth?? Does anybody know how long these things usually take to patch!?

However long it takes sadly which isn't the best answer to give but its true. The Devs need time to investigate then find a fix and then the patch needs to be sent off to Microsoft and Sony to be approved before EA/Maxis can release it which, going off of gurus tweets on twitter, can take a while.