Infos about bonus content

"Future;c-18244103" wrote:

"Holiday;c-18244027" wrote:

"elanorbreton;c-18243591" wrote:

"Holiday;c-18243519" wrote:
I don't have the bonus content this time around for some reason, even though I got it for High School Years and Cottage Living. I'm guessing they've changed their conditions for what qualifies for the bonus content?

I believe it depends where you buy it. I buy a lot of my games at CD Keys, for instance, but I now know you do not get the bonus content if you buy from them so if I want the bonus items I buy from EA.

They have a list of approved retailers. For example, in the UK it is only Amazon or GAME (or EA themselves, of course).

Yes that's what I meant, I assumed they had changed the list of retailers as I had bought all 3 packs from CD Keys and this is the only pack I've not received the bonus content for which is ashame, but not the end of the world.

Same. I ordered from CD Keys (per usual) and this time did not receive the bonus content. Bummer

Which is odd when you think about it because the advertisement says as long as the game is ordered by some time in April, you should receive the bonus content. It would be reasonable to assume this meant everyone who ordered from anywhere before that April date would receive the content.

This promotional offer expires April 27, 2023. Valid for new purchases of The Sims™ 4 Growing Together Expansion Pack (“Product”) from the Origin Store (origin.com), the EA app (www.ea.com/ea-app) or participating retailers. Redeem code for packaged Product by April 27, 2024 to receive bonus content. Bonus content will be automatically entitled for digital Product. Offer has no cash value and may not be substituted, exchanged, or sold for cash, goods, or services. May not be combined with other offers or prepaid card redeemable for the applicable content unless expressly authorized by EA. Customer is responsible for applicable sales tax. Void where prohibited, taxed, or restricted by law. Requires The Sims 4 & all game updates. For PC, see minimum system requirements for the pack. Internet connection, EA account, acceptance of EA User Agreement (terms.ea.com) and Privacy & Cookie Policy (privacy.ea.com), registration with single-use product code, and applicable platform account may be required to play and access online features & bonus content. Installation of the Origin Client (origin.com/download) or EA app (ea.com/ea-app) may be required for the PC product. Age restrictions apply. See o.ea.com/ea/child-access and applicable platform account for details. Mandatory content updates may be downloaded automatically, require additional storage, incur bandwidth usage fees, and require an additional purchase to access. EA may retire online features with 30 day notice at ea.com/service-updates. See final product details at ea.com/legal, if and when available.

via https://www.ea.com/games/the-sims/the-sims-4/news/the-sims-4-growing-together-disclaimer

When they say participating retailers they mean authorized trusted retailers. CD Keys has always fallen under unauthorized. I'm pointing this out not to shame anyone who buys from CD Keys but to let you know you can't always expect to get bonus content from that site.

The authorized trusted retailers list is on the EA Help FAQ page. I buy directly from Origin now EA to avoid this issue but I totally understand trying to save money where you can.