Hello
Repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
Try deleting the cache files and see if that helps
https://sims4.crinrict.com/en/2014/09/delete-cache-files/
If the issues still remain, try resetting your sims 4 folder, starting a new save game file, and testing to see if it occurs there . To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated.
Start a new game and test to see if the issue is in that new save game.
Exit the game and then copy back the "options.ini" or "options" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.