I have no idea where to post this Q, if there is a tech help forum (except game help where we can't post) let me know :) No popup at EA help site today, but I can not get my App to work and find no info regarding tech problems. My library is empty.If they have trouble 2nd day running, I'd expect some info somewhere, but found nada so I assume I might be in a smaller group of simmers just being out of luck. I wanted to try repairing the App, but did not find how to du that. Is it automatically repaired if there is problems, or is there any option I should click (but obviously missed or misread). I had turned auto updates for "application" off, because I assumed they by "application" could mean "game", but now I found there is a separate option for avoiding auto game updates, so I turned the app update back on...Any ideas?

This debacle exemplifies why video game launchers are an AWFUL concept.

https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now/p1Thread about the App currently. You can find tips and links how to clear app cache and other things. Maybe reinstall the App?

I and many others had connection errors yesterday. Once I got mine working, my Library was empty as well. The side bar on the left showed my games but the Library just looked like it would if it wasn't loading. I don't know if what I did got it to work again or if the servers were fixed, but I restarted my computer (for the 2nd time). It prompted me to log in, and it worked.

I had trouble this morning. I am supposed to stay logged in, but made me log in, and then said connection error and wouldn't open app. So I tried to run as admin same. Then I restarted the computer and the library came up but Sims 3 missing although sims 4 was there, so I shut down and started lap top again. Same issue didn't want to connect me, but I tried again got in and still saw sims 3 was missing, but didn't dare do anything else so started up my game. Have had my lap top running all day scared to shut it down as I might not be able to connect to the app next time. I will have to do so overnight, so we shall see. I am glad I am not the only one as I came on here earlier and saw no posts so I was getting worried it was just me.

I finally managed to start my game.It might have been random, but I chose App repair in the Win menu, then said yes to clear cache. Later I restarted my computer, then ran the App before doing anything else, it was slow. I then updated the game, and could even enter offline mode like I do, before starting the game. Game runs like normal.

Is anyone able to start their game today?

pvrescue1
New Traveler
2 years ago
This debacle exemplifies why video game launchers are an AWFUL concept.
Ellupelluellu
Hero
2 years ago
https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now/p1

Thread about the App currently. You can find tips and links how to clear app cache and other things.

Maybe reinstall the App?
SweetieWright_84
New Spectator
2 years ago
I and many others had connection errors yesterday. Once I got mine working, my Library was empty as well. The side bar on the left showed my games but the Library just looked like it would if it wasn't loading.

I don't know if what I did got it to work again or if the servers were fixed, but I restarted my computer (for the 2nd time). It prompted me to log in, and it worked.
Stormyweather43
New Rookie
2 years ago
I had trouble this morning. I am supposed to stay logged in, but made me log in, and then said connection error and wouldn't open app. So I tried to run as admin same. Then I restarted the computer and the library came up but Sims 3 missing although sims 4 was there, so I shut down and started lap top again. Same issue didn't want to connect me, but I tried again got in and still saw sims 3 was missing, but didn't dare do anything else so started up my game. Have had my lap top running all day scared to shut it down as I might not be able to connect to the app next time. I will have to do so overnight, so we shall see. I am glad I am not the only one as I came on here earlier and saw no posts so I was getting worried it was just me.
Simmerville
Seasoned Ace
2 years ago
I finally managed to start my game.

It might have been random, but I chose App repair in the Win menu, then said yes to clear cache. Later I restarted my computer, then ran the App before doing anything else, it was slow. I then updated the game, and could even enter offline mode like I do, before starting the game. Game runs like normal.
mcrudd
Seasoned Vanguard
2 years ago
Not sure if this will help any of you guys, but it most certainly helped me. Whole thread here https://answers.ea.com/t5/Technical-Issues-PC/I-have-to-restart-the-Ea-app-every-single-time-I-want-to-play/m-p/12536753

advice I got from puzzlezaddict over at the help forum below ;)

@mcrudd Please set the EA App not to start with Windows; the option should be under Settings > Application. Then restart and see whether you have the same issue. If you do, instead of choosing "Restart app," try closing the App and killing the EABackgroundService in the Task Manager. This service will still be running after you close the App, but it shouldn't run after you restart the computer until the App itself opens.
SEREFRAS
Seasoned Veteran
2 years ago
Yup.
I was able to update my Darknight Family & their home. I was even able to save it all in the Gallery. ;)
OldeSimsFan
New Traveler
2 years ago
I almost always need to sign in, even though the keep signed in box is checked. Got the game to run offline yesterday, not tried today. The app routinely crashes part way through a gaming session but so far, the game itself survives.
anyawow
2 years ago
You can run the TS4_x64.exe directly from the sims 4 game bin without the EA App by disabling your ethernet adapter in windows settings. Heck, I just tried by pulling my ethernet cable out and Sims 4 started up. The EA App tries to connect and fails. Once started, in the game there is a message like server connection is required-hit the x. Play the game
davidpatey1001
2 years ago
Holy **** Markwilson, you were correct! I have ready COUNTLESS tips to get this silly game to load, and yours finally did it. You DO have to log into EA app first while online, then shut down your network adapter (and I also shut down wifi) in windows setting, head back to the game launcher... and I'll be damned if it didnt finally launch. I spent 12 hours on this, off and on. lol.

Thank you.