I made a purchase of a kit, and got my paypal payment through, and the reciept from EA to my email, but the store itself doesn't show me as having purchased it and won't let me download it. Also, the EA chat help is run by bots, I really was annoyed that it asked me the same question TWICE in a row. Literally it asked, "How was your day today?" Um...so don't use the chat. I don't know what else to do now but wait because the bot says this is an issue they are working on but I haven't seen anybody else with this problem. Does anybody have a store item saying they don't own it right after they just bought it? Its just a kit, I can wait, I did use report feature as well, so hopefully it gets worked out.