Problem With Redeeming the Holiday Celebration Pack

Question

First of all, I'm on PC and I'm pretty sure that I'm playing on the newest version because I can't find a way to update.
I noticed not too long ago that the Holiday Celebration Pack is free. I attempted to redeem it in-game, but an error popped up that said "The IGO is not available on this platform."
What is IGO and how is it affecting why I can't redeem the Holiday Pack? :'(

crocobaura · Answer

Have you tried updating origin? Or write to customer support?

lynnplayz1 · Answer

I updated Origin and ended up trying to redeem the pack via the Origin application, rather than through the game, and it worked. I probably should've tried that earlier. Thank you for helping!

galacticgal · Answer

Glad that your problem is solved. I love the Holiday Pack, myself. :)

hymnofheroes · Answer

"GalacticGal;c-17931927" wrote:Glad that your problem is solved. I love the Holiday Pack, myself. :)Yeah, it's really nice that they gave us a little pack for free. Up until February of this year, the Holiday pack was the only pack I had.

crocobaura · Answer

Isn't that one installed automatically as a patch? If you try to filter your items by the pack there should be a Holidays pack if it is installed already.

Forum Discussion

Problem With Redeeming the Holiday Celebration Pack

About The Sims 4 General Discussion

Related Posts

Redeemable Cards

Star Wars Celebration

Speed problem

Celebrating Easter Early???

Webstore problem

Recent Discussions

New Official Sims 4 Expansion Pack Survey

What happened in your game today?

THE LAST SCREENSHOT YOU TOOK IN THE SIMS 4 (2.0)

Sept 18 Patch and Exciting Base Game Update

Storybook Nursery and Artist Studio Kits Now Available!