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Hello! I struggled to trigger the event myself, I think it's the accontDataDB.package that causes some kind of problem. I'm not tech savy enough to say for sure. (just wish I thought about it before removing the whole folder) 😅
You could try to backup/remove your accontDataDB.package (found in Documents/Electronic Arts/The Sims 4) put it somewhere safe (this is if you have the Happy at Home event rewards). When you start the game it will create a new file. If that doesn't work, remove "The Sims 4" folder (backed up) and then start the game to make it create a new folder.
Oh and when in game make sure you have Online Social Features Access on (found in Game Options -> Others), I couldn't claim my rewards until I did. I then had to play switcheroo with the accontDataDB.package files... you know I think I spent more time troubleshooting and jumping through hoops than playing the event! 😂
Fingers crossed this works for you! If you're a consol player I hope they'll patch it soon.
Thank you! It triggered!
I usually skip these events, but I was looking forward to this one. Now I need to wait a few hours for the next unlock. ☠️❤️
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