Sims 4 DLC is not refundable! But it SHOULD be.
If someone wants a refund within 24 hours of buying one of your games, they should be able to get one.
Forum Discussion
I think you can "Dispute Charge" as well as "request refund" by the Contact us link in Origin. If all else fails you might have law on your side. In the UK we have a Trading Standards office to back us up on returns or refund law., especially if it doesn't do what is promised.
They do need to explain more why this refers to your refund request. Make sure you save pics. etc with dates to back up any claim. Usually an email helps but I don't know if that is available. I don't want a refund myself.
They do need to explain more why this refers to your refund request. Make sure you save pics. etc with dates to back up any claim. Usually an email helps but I don't know if that is available. I don't want a refund myself.
