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EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 months ago
Solved

The Life of a Sims 4 Bug

Sul Sul!

In yesterday's Laundry List we provided a behind the scenes look at the process we follow of identifying and resolving bugs in The Sims 4. In the interest of transparency as well as to preserve this information for future audiences I've transcribed it here as well:

šŸž Issue is Discovered & Verified

When a player reports an issue via our EA Forums, a friendly Community Manager or EA Forums superuser will see if help can be provided through troubleshooting and alternative methods to try, confirming if the game is working as intended, or if this may be an issue related to mods. If not, they'll check whether the issue has already been reported to merge it with an existing thread or start a new one. A ticket is then made for our Quality Assurance (QA) team to review. They may need to collect more information from players to reproduce the bug on their devices, which is critical for the next steps and why we always encourage players to provide as much specific detail as possible when reporting an issue. 

Our Sims teams are also discovering and reporting issues internally that get documented alongside player reported issues. Due to the wide variety of freedom with The Sims 4, plus the randomness and variation in playstyles and player options, it’s impossible to truly test every possible scenario. This means that some issues may only appear in specific environments, and while we strive to address as many as we can prior to launch, we appreciate your understanding. When QA is able to reproduce the issue, they will file a ticket for an engineer to review and give it a severity rating, which can depend on how many votes it has received and how disruptive to gameplay the issue is for players. Your votes matter!

šŸ”Ž Fix is Investigated & Created

A team of engineers will be assigned to work on an issue and figure out the cause. The scope, type, and risk of bug fixes can vary wildly, from relatively simple fixes through to complete code system restructures. Given the almost infinite variations of devices, operating systems, unique combinations The Sims 4 content installed, unique gameplay styles, and mods downloaded, it can be no small feat to identify the root cause! 

Once the engineer understands what’s causing the technical issue, they can start to plan how to best resolve it. Fixes can bring their own unique challenges, such as accidentally introducing more issues, which is the last thing we want to do. When the engineer has created a fix, the QA team comes back into the mix, to test each fix before it’s released to ensure the fix works as intended across all platforms. 

šŸš€ Fix is Deployed to Players

If that all looks good, the code is then submitted for review for final approval. Once approved, it’s scheduled to be deployed during a specific release. We understand that with each update, there’s the potential to disrupt your gameplay, and so our team takes care to group as many fixes together as possible to limit downtime.

This essential yet often behind-the-scenes work involves collaboration across multiple teams. We prioritize issues based on both the reports and votes from the community, as well as the bugs identified by our QA team. Thank you for your continued reports and votes on what issues you want us to address!

  • Folks, 

    This is a space for any feedback or questions on our investigation process; this is not a space for you to tag me to look into specific issues or bugs. 

    Comments that deviate from this topic will be removed or merged with their respective bug reports.

20 Replies

  • CapitanTony's avatar
    CapitanTony
    Seasoned Ace
    2 months ago

    BTW, the reason you get things like celebrities and couples in vacation worlds is because that's the way it's designed. Say it's a lounge or park in a vacation world. There's only one xml that says what type of sims go to that type of lot. So celebrities show up at all of them, regardless of world. There is a lot of coding in the game for regions and such, sims in homes and not, fame leveles, etc, but it's WAY underused. I go nuts going in and modding to get rid of pets, celebrities and homeless random npcs. What seems like a bug often is just lazy programming. Or I sometimes think they feel the game should just be totally random and wacky, with no rhyme or reason to anything.

  • DaWaterRat's avatar
    DaWaterRat
    Seasoned Ace
    2 months ago

    Gonna have to point out that at least in the US, 6 stuff packs is $60 ($10 each) and an expansion pack is currently $40, so an extra $20USD for everything that comes in the current pack.

    Good for EA, not so good for the completionist player.

    I'm also not sure that a Stuff Pack that's more Sytems than Stuff (most of your pack suggestions appear to fall into this) would be particularly well recieved.  People still ding the Bust the Dust Kit because it only has 5 non-debug items in it, even though it also has the dust system itself and two aspirations, never mind that it was buggy as all get out when it released.  (I don't own it because I don't enjoy chores in my Pretendy Fun Times)

    Besides that, my understanding of how labor and budget is allocated at EA/Maxis is that it depends on the size of the pack.  While some developers have a knack for getting more into a pack than the budget would seem to allow for (see: Paranormal Stuff, Nifty Knitting, arguably Life and Death) this seems to be an exception rather than the norm.  So a pack that focused on giving us a world and everything needed to build in/create sims from that world probably wouldn't have much in terms of even rabbit hole explorations, because writing those does take time.  (and if anyone suggests AI for this -  Maxis has enough problems with quality control, we don't need sloppy AI added to the mix)

  • Another problem with breaking things into smaller individual pieces yet is it wouldn't likely be coded for cross play; that is across packs. You notice that when they add a new feature, it's often limited to the world that came with it. Like you can't take your jet ski and go back to earlier pack's water, the trash system is only in Evergeen, etc. The game would be so much better and more bug free if there was just one big world, or at least if everything came together so everyone's game was the same. A lot of the bugs I'm sure come from this not knowing situation of what pack setup the new pack is going into. I've spent hundreds of hours mucking about in the coding, and there is SOOO much extra in there that is often never used. Like even if you don't have the werewolf pack, there are lines and lines in each world's code to make werewolves show up. And lines and lines for events that no longer or rarely happen (like the concert, day of the dead, etc). Breaking a normal pack into two or three pieces would make all this even worse.

    BTW, EA, I would happily shell out for one good sized world that you could do it all in. I tend to play in just a world at a time as it is, and it would be great to have a world you could do the Sulani things in the waters, have an eco system, be able to put my high school there without mucking around, take walks and ski and such as in Koromebi, etc and on. It would have to be a pack that came with those things, but tying all the game has had to offer together in one place is long overdue.

  • Miataplay's avatar
    Miataplay
    Legend
    2 months ago

    Very good point about merging DLC.

    I agree with you completely as much as I would love packs to be merged it can't be done so easily especially like you said if DLC is connected to a certain world. šŸ™‚

  • I used to be pretty active on the Answer HQ back in the day, but I'm not anymore. Too many bugs just ended up in the Issue is Discovered & Verified stage. 

    I also wish that if bugs had a more devastating impact then they should be fixed sooner. I understand that it's subjective since some bugs don't bother some people as much as others but some bugs have just been devastating for me lately. To list a few: I'm forced to disable the weather in my game because it's raining and snowing indoors, I can't build any apartments because I'm worried that my save file will get corrupted, my maker space that I liked visiting from Eco Lifestyle is empty because of the bug that causes no one to spawn there anymore and to top it all off the setting to disable animal aging in cottage living doesn't work, animals still age if you play another household so all my animals that I had are all dead.

    That said, I am grateful for the bugs that you do fix, like for example the festival bug in city living which caused the items to not despawn. So I appreciate what you do it's just... not enough.

    My lama Harold would have agreed, if he had still been alive.
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Folks, 

    This is a space for any feedback or questions on our investigation process; this is not a space for you to tag me to look into specific issues or bugs. 

    Comments that deviate from this topic will be removed or merged with their respective bug reports.

  • catnipdealr's avatar
    catnipdealr
    Seasoned Adventurer
    2 months ago

    Expansion packs should be bundled together so people either have them all or none. Only two variations of the game would exist, base game or everything. Buy the last one and it contains all the older packs (like FF14). Then the bug fix team wouldn't need to test bugs on all kinda different pack variations. There are really old bugs still not fixed, maybe it's time to hire more people to work on it. There will be a point when the game becomes unplayable because of the bugs. For rent and lovestruck makes me want to delete the whole game. Those bugs make the game annoying, not fun. Oh and the bad ps5 optimization. Load times are crazy. Game works better on my sister's potato pc.

  • XOXAmberXOX's avatar
    XOXAmberXOX
    Seasoned Newcomer
    2 months ago

    This could be a terrible idea but I don't know, could the bug investigation and fixes be part of live streams? What I mean is could the team stream them working on these issues live on Twitch, YouTube or something? That way we can provide them with real time information, answer any outstanding questions and we'd get a visual of something actually being done to settle our worries that issues aren't being addressed or addressed fast enough. If this is live streamed on Twitch or YouTube I believe you'd guys also get paid. I don't know how YouTube's or Twitch's monetization works or EA's policies regarding this but the monetization could go to more resources to solve bugs. I don't know if this is risky for confidential tools or stuff behind the game or if this is resource intensive but some form allowing the community to see behind the scenes regarding bug fixes would be reassuring.

  • TakeJa's avatar
    TakeJa
    Seasoned Rookie
    26 days ago

    First of all, I would like to thank the engineers who are developing this fun game.
    However, I am always frustrated by the bugs.
    It seems like serious bugs that have been there for quite some time are being left unfixed.
    As Sthenastia points out, subdividing what is currently classified as Under Investigation will make it clearer which bugs are being worked on but are difficult to fix, and which are waiting in line.
    It is also very annoying that new bugs appear due to bug fixes and updates. I was able to play the game at first, but the update makes it unplayable. In particular, I would like bugs that make the system that is the selling point of the DLC unusable to be fixed immediately.
    For example, the Business & Hobby DLC had no noticeable bugs at the time of release, but the update introduced a bug that affects the home business. I purchased this DLC at full price because of its reputation for having few bugs and the early purchase bonuses, so I am very disappointed.

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