What Happened to Your Pancakes?

In my game, Bob owned a restaurant called Bob's Pancake House that I downloaded from the Gallery. He and Eliza are still together, as I've never really played them other than having Bob buy the restaurant, which didn't work out because the customers complained that Bob was rude to them. I tried to make him be nice, but they still complained! When I brought Eliza to the restaurant instead, they stopped complaining. Also, I couldn't get Bob to clean up the dishes on the tables since he's a slob. He would just pick them up and move them to another table, after which the waiter would complain, then go and put them away himself. To this day, I don't know what Bob was doing wrong lol, but apparently, the customers liked Eliza better. They no longer own the restaurant since I evicted them to make room for more of my own sims, but maybe Bob will give it another try one day. I did recently move the restaurant to San Sequoia, so maybe the customers there will be a little more friendly.