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Sniffles909090's avatar
Sniffles909090
8 months ago
Solved

Why KWS

Why am I receiving an email from [edit: email address removed] telling me to take action on my child's account? The link is sending me to Kid Web Services site and asking me for the last 4 of my soci...
  • jpkarlsen's avatar
    jpkarlsen
    8 months ago

    @Sniffles909090 

    Since the link does go to ea.com you know that it is not suspect and you have confirmed that EA does indeed use this service. Whether or not you want to use KWS to protect the child account is entirely up to you. At least now you know what the consequence will be so you can prepare for that.

    BTW. To check the sender look at the Internet headers. How you do that depends on the email client you use.

Sniffles909090's avatar
Sniffles909090
8 months ago
@jpkarlsen I did check the email and it "says" it's coming from [edit: email address removed] but it could be spoofed. The link in the email points to https://click.e.ea.com/?qs=a6310d526cce7537cc919c2f58feceb91416519ad38861fcceea45419d30b9b7c9bcc5373965615cdae77caabc620f7037ab7571e86f59e17170e06d5c5e2464 and it's suspect.

Then it points to https://verification.kidswebservices.com/en/verification. Searching EA, they do use kidswebservices but I don't feel comfortable giving them any of my information. It just seems shady for a company like EA to use a 3rd party to validate a parent's information otherwise, they're claiming my child's account will be deactivated. I can't even contact anyone at EA to confirm.
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 months ago

    @Sniffles909090 

    Since the link does go to ea.com you know that it is not suspect and you have confirmed that EA does indeed use this service. Whether or not you want to use KWS to protect the child account is entirely up to you. At least now you know what the consequence will be so you can prepare for that.

    BTW. To check the sender look at the Internet headers. How you do that depends on the email client you use.

    • Sniffles909090's avatar
      Sniffles909090
      8 months ago
      @jpkarlsen Thank you for your response and this does help ease my mind. Much appreciated.
      • uz5flt43qilm's avatar
        uz5flt43qilm
        New Rookie
        7 months ago
        It’s smart to be cautious! KWS is legit for parental consent, but avoid clicking the link. Instead, contact the service directly to verify. Never share sensitive info unless you're sure.
         

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