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can2342's avatar
can2342
Seasoned Newcomer
11 months ago

Age-Up Pop-Up Too Large for Screen Size

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.265.1230
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Have a Sim age up with a 13.3-inch (2560 × 1600) screen in window mode.
What happens when the bug occurs? The pop-up is larger than the window.
What do you expect to see? I expect to see the whole pop-up.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Here is the screenshot of the issue: https://drive.google.com/file/d/1wNS8omhqQ9jVTdgVj7rsmuG9rakgyV9m/view?usp=sharing

I did not notice this issue until the 10/22 patch/update. 

2 Replies

  • can2342's avatar
    can2342
    Seasoned Newcomer
    10 months ago

    Yes, I turned off mods and deleted the localthumbcache. It didn't fix the issue, but I'm working around it. I ended up switching to full screen mode and changing the resolution as large as it would go. I think the pop-up needs to be dynamic based on screen resolution. If it's already supposed to be dynamic, it doesn't appear to be working properly. Thanks! 

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