all glass in doors hazy/snowy/correlated look after update

@puzzlezaddict I did reply yesterday but seems my reply is gone. I have today - uninstalled and reinstalled all the packs, and the problem is even more persistent now, i do get clear glass when i am simply building without a family. But as soon as i have a sim, or a family on the lot - the glass is correlated again.

Here is the information you asked for:

=== Application info ===
Name: Sims4
Version: 1.103.250.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2400 Threading: 2
Adjusted CPU: 3000 RAM: 8104 Adjusted RAM: 7592 Cores: 2
=== Machine info ===
OS version: Windows 10 10.0.19045
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Family: 6
Model: 14
Cores: 2
HT: 1
x64: 1
Memory: 8104MB
Free memory: 3907MB
VA space: 134217728MB
User: nadja
Computer: DESKTOP-T5C24GL
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics 520
Name (database): Intel (R) HD 520 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 1916, Board: 804e103c, Chipset: 0007
Driver: igdumdim64.dll, Version: 21.20.16.4727, GUID: D7B78E66-5A56-11CF-FB61-5EA0BCC2D835
Driver version: 4727
Monitor: \\.\DISPLAY1
Texture memory: 1013MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

@Nadjasigourney  It looks like your post was caught in the spam filter, but it's back now.  Your dxdiag shows that the driver for your laptop's graphics chip is quite old, which may be part or all of the problem.  You can try installing the newest driver from Intel:

https://www.intel.com/content/www/us/en/products/sku/88193/intel-core-i56200u-processor-3m-cache-up-to-2-80-ghz/downloads.html

You want the one from December 2022, not the older one.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

HP sometimes installs extra software that blocks drivers not from HP, so if you can't install this driver, let me know.  In that case, please also link the driver download page for your laptop.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 10 is fine) if asked, and you'll land on the driver download page for your computer.  Please link that here.  It doesn't contain any personal information, just drivers for the overall model.

@Nadjasigourney  Did you try the driver dated February 1, 2018?  That's actually the newest driver if you go by version number, and it's newer than the one you have installed.  If you get the same error, please run a couple of checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

I would test with the HP driver first, then if it doesn't help, try again to install the Intel driver.

If you still can't install either driver, there's a way to force it, but that's best avoided if it's not necessary.  It shouldn't do any harm, and at worst, you can just remove that driver again, but it's better to try the standard approach first.

Well i did all, i even updated all possible for the laptop.

I could indeed download and install the february 1, 2018 - after all the necessary updates it still does not work.

The message i received after the Powershell Administrator is:

Windows Resource Protection found corrupt files and successfully repaired them. 

For online repairs, details are included in the CBS log file located at 

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline 

repairs, details are included in the log file provided by the /OFFLOGFILE flag. 

PS C:\WINDOWS\system32> 

I cant seem to install the intel one unfortunately. I really have a feeling it is due to one of the packs, as crazy as it sounds. I think i will uninstall the game again tomorrow, and add the last few packs one by one, to see if the problem stems from them as i honestly dont know what to do next. You have been incredible, thank you - do you think there is reason to my uninstalling and looking at the last 4 pack separately/ do you think it can be solved after all these steps?

@Nadjasigourney  I haven't seen this particular problem before, so I couldn't tell you whether it had anything to do with your install.  I tend to think not just because the doors do sometimes appear normal, which makes me think this is more of a graphics processing issue: the proper data is present but not always being handled properly.  Still, if you want to uninstall and reinstall, the worst that can happen is you'll waste some time.

You can also force-install the new graphics driver.  Hit Windows key-X, select the Device Manager, open the Display adapters section, right-click the Intel HD 520 entry and select Properties, and under the Driver tab, click Update driver.  Click Browse my computer, choose your Downloads folder, then click Next and see whether you can select the driver and install it.

If that doesn't work, go to this page, which offers a .zip for the driver rather than the .exe you downloaded before:

https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

Download that .zip, which is what you'll be using, and extract it by right-clicking and selecting Extract.  Take note of where it extracts to; the Downloads folder is preferred.

Restart the computer and repeat the above, but now you're opening Downloads and selecting the extracted folder, then Graphics folder inside.  If you get the "the best drivers are already installed" message, repeat again, except after "browse my computer," click Let me pick, then Have disk, then Browse again, choose to look in Downloads (or wherever you extracted the .zip), then open the extracted folder and then Graphics.  Windows should find an file that ends in .inf, which is what you want.  Let it install, and restart when it's done.

You can probably see why I was hoping you'd be able to install the graphics driver the "normal" way, but sometimes the software doesn't cooperate.

@puzzlezaddict I did indeed need to do the most, but eventually it installed - i restarted my laptop and tried the game. Unfortunately it makes no difference =( 

Im about to start the deleting and reinstalling... Im desperate haha at this point

@Nadjasigourney  I'm so glad to hear that.  Just so you know, this is probably the last driver Intel will provide for your processor and graphics chip.  So you shouldn't need and probably won't be able to update it going forward.

@puzzlezaddict thats indeed good to know. Thank you so much for all the help!!