@Nuteellatoaad, we recently have had a game patch so one or more of your CC eye colors have become outdated/broken. If you are going to use CC or Mods you will have to do maintenance on them regularly. 🤨 Unfortunately, the more CC items you have, the more difficult it will be to find which one (or ones) are causing problems. 😞 You will need to find all broken CC items and Mods (if you use Mods) and check with the creators of them to see if they have versions of them that work with the game update that occurred this week. Then you will have to replace all of the broken CC/Mods with the updated versions.
Please do all of the following in order:
1) Move the Mods Folder to your desktop
2) Delete the localthumbcache.package file in the game folder. (This is very important!) 🤨
3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list. Wait until Origin finishes repairing all your packs and not just the base game. (if you are on a Mac it will just update the base game).
4) Now, when you turn on your game again, it will create a new mods folder that will be empty. Check to see if your game is now working without mods/CC.
5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly. If you have a lot of items, you can try the 50/50 Method. (This is essentially testing your CC/Mods in batches, and when you find a batch that still causes the problem, you will have to divide that batch down into smaller batches until you can single out the culprit or culprits. ). 😉
The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place. You should try these steps any time you have problems in your game to rule out CC/Mods problems. It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version, which in your case was just the other day, either July 7th or July 8th).
You should not continue to use broken CC or mods as it will continue to cause problems that may get worse over time. 😢 If a CC item or Mod does not have a new version that is compatible with the latest game patch, you will need to remove it permanantly.
Once you have replaced all your outdated CC items or Mods, you can then put your Mods folder back into your game. 🙂
Please update us on your progress! 😇
i cannot delete the localthumbcache package file. (I'm on mac)
@cy2zk1k54p36 , are you having problems finding the localthumbcache.package file, or is the problem something else? 🤔
The file will be recreated when you launch your game again, but the old content won't be there. So, if the problem is that you delete the file, but it then comes back when you relaunch the game, you don't have to worry since any corrupted data won't show up on relaunching the game after you delete the file, since it is just a fresh file! 😀
If the problem is finding the file in the first place, it should be the same for PC and Mac.
The path should be Documents > Electronic Arts > The Sims 4
What happens when you try to delete the file. How are you trying to delete the file?
Please update us on your situation! 😇
