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Lionhart127
5 years ago

Contacted EA about the ongoing mods problem (sorry to repeat again)

Sorry to repeat this ongoing problem, but it is really annoying me. The following email I sent to EA:- ''I am getting really annoyed by this problem that keeps on and on coming back. WHY DONT EA ...
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Gemmie12
New Veteran
5 years ago
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"Eurostar1127;c-17750985" wrote:
"luthienrising;c-17750176" wrote:
Hi @Eurostar1127 This is probably being caused by antivirus software, not EA. Crinrict has an explanation here: https://sims4.crinrict.com/eng/2020/10/screenshots-not-saving-cant-activate-mods-cc/


You are right it was AVG, I take back blaming EA, sorry EA. In AVG settings I included exceptions for the Documents Folder, including the Sims4 exe files. and corrected the version.txt file. I now have all my Mods back, but I have to re-mod all my Sims, and replace all the Mod objects. Why is it AVG, and not other Anti-Virus Apps?


from what I've read, it's also happening to users of AVAST as well. I had to add exceptions for both ts4x64.exe, ts4.exe, but also origin.exe since I too use AVG myself. This is definitely one bug outside of MAXIS' control.

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Content","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":14655,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-14T14:17:06.369Z"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"User:user:207563":{"__typename":"User","id":"user:207563","uid":207563,"login":"Lionhart127","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"email":"","messagesCount":94,"biography":null,"topicsCount":34,"kudosReceivedCount":49,"kudosGivenCount":38,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-23T22:56:06.000Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:1116466":{"__typename":"ForumTopicMessage","uid":1116466,"subject":"Contacted EA about the ongoing mods problem (sorry to repeat again)","id":"message:1116466","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:207563"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"conversation":{"__ref":"Conversation:conversation:1116466"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1116466"},"body@stripHtml({\"truncateLength\":200})":"Sorry to repeat this ongoing problem, but it is really annoying me. The following email I sent to EA:- ''I am getting really annoyed by this problem that keeps on and on coming back. WHY DONT EA ...","body@stringLength":"1038","rawBody":"Sorry to repeat this ongoing problem, but it is really annoying me. The following email I sent to EA:-

''I am getting really annoyed by this problem that keeps on and on coming back. WHY DONT EA FIX THIS ONCE AND FOR ALL? Sims 4 supports Mods, if it did not, then why does Sims 4 have the 'mods' and 'script mods' options in the game settings? 100's of creators including me, have made mods for Sims4, why is EA so against this? Better to remove both 'Mods' options in the game settings, and tell all those mods creators, NO MORE MODS! These Mods are a vital part of the game, and contribute to the ongoing interest in the game. And that means, MORE SALES! Are EA stupid or what, why cant you see this? And yet again and again after last update, this bug returns. Enable mods, restart game, mods still disabled!!! Deleting or changing the 'options ini' file used to do the trick, but this no longer works. I wanted to purchase more expansions, but NOT unless EA fix this ongoing bug! WHY WILL YOU NOT FIX THIS PROBLEM!?'' ","kudosSumWeight":0,"postTime":"2020-12-14T10:53:49.000Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:feedback","text":"feedback","time":"2023-02-05T14:25:45.000Z","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1116466_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":160},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Sorry to repeat this ongoing problem, but it is really annoying me. The following email I sent to EA:-

''I am getting really annoyed by this problem that keeps on and on coming back. WHY DONT EA FIX THIS ONCE AND FOR ALL? Sims 4 supports Mods, if it did not, then why does Sims 4 have the 'mods' and 'script mods' options in the game settings? 100's of creators including me, have made mods for Sims4, why is EA so against this? Better to remove both 'Mods' options in the game settings, and tell all those mods creators, NO MORE MODS! These Mods are a vital part of the game, and contribute to the ongoing interest in the game. And that means, MORE SALES! Are EA stupid or what, why cant you see this? And yet again and again after last update, this bug returns. Enable mods, restart game, mods still disabled!!! Deleting or changing the 'options ini' file used to do the trick, but this no longer works. I wanted to purchase more expansions, but NOT unless EA fix this ongoing bug! WHY WILL YOU NOT FIX THIS PROBLEM!?''"},"Conversation:conversation:1116466":{"__typename":"Conversation","id":"conversation:1116466","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1116466"},"lastPostingActivityTime":"2020-12-15T20:11:05.000Z","lastPostTime":"2020-12-15T20:11:05.000Z","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:1116466":{"__typename":"ModerationData","id":"moderation_data:1116466","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1116466_1":{"__typename":"Revision","id":"revision:1116466_1","lastEditTime":"2020-12-14T10:53:49.000Z"},"ForumReplyMessage:message:1116470":{"__typename":"ForumReplyMessage","id":"message:1116470","conversation":{"__ref":"Conversation:conversation:1116466"},"author":{"__ref":"User:user:78298"},"revisionNum":1,"uid":1116470,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"subject":"Re: Contacted EA about the ongoing mods problem (sorry to repeat again)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1116470"},"parent":{"__ref":"ForumTopicMessage:message:1116466"},"body":"
\"Eurostar1127;c-17750985\" wrote:
\"luthienrising;c-17750176\" wrote:
Hi @Eurostar1127 This is probably being caused by antivirus software, not EA. Crinrict has an explanation here: https://sims4.crinrict.com/eng/2020/10/screenshots-not-saving-cant-activate-mods-cc/


You are right it was AVG, I take back blaming EA, sorry EA. In AVG settings I included exceptions for the Documents Folder, including the Sims4 exe files. and corrected the version.txt file. I now have all my Mods back, but I have to re-mod all my Sims, and replace all the Mod objects. Why is it AVG, and not other Anti-Virus Apps?


from what I've read, it's also happening to users of AVAST as well. I had to add exceptions for both ts4x64.exe, ts4.exe, but also origin.exe since I too use AVG myself. This is definitely one bug outside of MAXIS' control.","body@stringLength":"904","rawBody":"
\"Eurostar1127;c-17750985\" wrote:
\"luthienrising;c-17750176\" wrote:
Hi @Eurostar1127 This is probably being caused by antivirus software, not EA. Crinrict has an explanation here: https://sims4.crinrict.com/eng/2020/10/screenshots-not-saving-cant-activate-mods-cc/


You are right it was AVG, I take back blaming EA, sorry EA. In AVG settings I included exceptions for the Documents Folder, including the Sims4 exe files. and corrected the version.txt file. I now have all my Mods back, but I have to re-mod all my Sims, and replace all the Mod objects. Why is it AVG, and not other Anti-Virus Apps?


from what I've read, it's also happening to users of AVAST as well. I had to add exceptions for both ts4x64.exe, ts4.exe, but also origin.exe since I too use AVG myself. This is definitely one bug outside of MAXIS' control. 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