Crashing on startup after March 2022 update

I am having the same problem ever since last night when I updated my game with the latest patch. I'm glad im not the only one.

I think I have figured out a work around! I made a copy of all my sims files (eg mods/saves etc)- make sure you make a copy of everything you want to keep. Then I went to documents>electronic arts and deleted the whole sims 4 folder as one. Launch the game and it makes a new sims 4 folder. After, I put my mods and saves back in and it worked! Let me know if it works for you too! 🙂 

Nope it only works temporarily ☹️ what a bummer! if anyone knows how to fix this please help! 

So i'm not the only one experiencing this. ☹️ I am on the 2nd to the latest macbook pro, updated my game this march 2022 and I can't get past the loading screen. I'm frustrated beyond belief, just hoping to catch a few hours of play. I thought there must be something wrong with all my mods/cc, so I transferred them and tried opening the game w/o any mod/cc, but the same thing happened. Repaired it a million times, updated it, restarted - I did everything! I'm so frustrated. 

I’m on console (Xbox). However, when this happens to me (happens quite a bit on console), it is typically the home lot. It will crash randomly, but usually entering and exiting the load screen. I used to save all my sims and lots, and plop them into a new game, but you lose all your inventory and relationships. I found out that its the home lot of whatever family I was playing.

Don’t turn on move objects cheat. Try to go on vacation if you can get there to the jungle one. If you can play fine without crashes, it’s the lot your house is on. This lot is making your game crash each time it tries to load. They probably increased the amount of ram or whatever techy word goes here to fix things, which is too big for the game itself. If you have a lot on your lot with your primary residence on it, it crashes the game. For me, it’s usually pictures or an dog stuck in spot in the house or something like that. 

Usually, I will save the lot my house is on, delete the lot, place a generic small cottage type house without move objects on (I have one saved now that I use, but any from gallery will work), then place the new house. Game should be good. Just rebuild after that. 30x40 was working great with just normal decor prior to the patch. Now, they are crashing, especially in cottage living homes, which have more things, naturally. So, if you are on a big lot, just move the family. Go into build mode instead of clicking on a family to play to change the house or save stuff to family inventory. Then save the lot and  delete the entire lot with the bulldozer. Try to play. If not, move to a smaller lot. 

if you have pics or other collectibles you like to keep, get an empty lot, put it as generic or whatever the term now where no one can visit, buy it and place your stuff there. I made mine a store and didn’t put anything for sale. It’s legit called storage for Jones fam. The only downside is that you have to have one for each. I will turn it generic and then turn it back to retail and buy it once the matriarch passes away. You could also just copy it. And pass the stuff down, but it’s a pain to keep up with. After so many generations, it’s just a picture gallery now, and I keep stuff to go to the jungle with, so I don’t have to wait for a merchant when someone wants to go. 

hope my book helps. Sorry, I’m tired and probably should have waited to reply, but know how frustrating it is. I’ll check back tomorrow and summarize or someone else feel free. 😂

ramble, ramble 

Side note: if you move and put a family you don’t play in the same house, the game will still work like you deleted it 9 times out of 10. It’s the loading that’s the issue, which is why so many console players have problems with entering and exiting build mode or traveling or random crash on save. 

I'm assuming with the new patch, this might have become a sims 4 game problem for computer players as well instead of it being only console players. 

Thank you so much for taking the time to reply! Unfortunately my game won't stay open long enough before crashing for me to move any families around ☹️ 

I'm having the same issue as well. I even made a clean game file with no saves, mods, or cc. It crashes as soon as I hit the big play button to start a new game. ☹️

@lauriecaitlin  Is this still happening with no mods or custom content present?  If not, please remove all your mods and cc and test again.  If so, try enabling vertical sync within the game options.  (It's with the other graphics settings.)  If you can't get far enough to do so in-game, you can edit options.ini instead.  Open it (TextEdit is fine) and use cmd-F to search for verticalsync , then set it to = 1 , save, quit, and see whether your game runs properly.

@iJDanielle93  Does your computer run Windows or macOS?  If you have an ARM (M1) Mac, please try the above.  If it's a different Mac, please post its full specs: everything under About This Mac except for the serial number.  If you have a Windows PC, please run a dxdiag and attach it to a post,

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 @puzzlezaddict I attached the DxDiag to this post.

For more background: I have a Windows 10 PC (a laptop to be more specific). The game used to run smoothly with quite a few mods and cc installed prior to the latest update. I went through and made sure to update all of my mods and double-checked for any driver and/or Windows updates. Everything seemed to be in order. When the game began to crash, I followed the steps of repairing the game, making a new TS4 file, and even uninstalling and reinstalling...all to no avail. Also, if this info helps at all, all of the other programs I use and games I usually play are operating normally. And I keep my games saved on an external to help save space on my laptop.