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lauriecaitlin's avatar
4 years ago

Crashing on startup after March 2022 update

Hi everyone! 

I made a post earlier today but it got marked as spam for some reason so I am reposting. 

After the 1.86.157.1230 (march 2022) update for the sims 4 my game crashes on startup. It opens for about 10 seconds but rarely gets past the maxis screen. I have uninstalled and reinstalled origin and done the same for the sims 4 game. I have removed all my mods and cleared all the cache things but still no luck. For reference I am on the newest Mac so I'm not sure its outdated computer problems but I definitely could be wrong! I can upload the latest crash report if that;s of any use. 

I have no idea what to do so if anyone has any suggestions I would appreciate it so much! 

Thanks, 

L. 

13 Replies

  • @iJDanielle93 Hi, I was having the same problems as you, but I found that one of my save files is causing the game to crash. You should try taking your save files out and testing if the game still crashes. Hope this helps! 🙂
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @iJDanielle93  When you created a new Sims 4 user folder, did you test without adding any of your existing content to the new folder?  I'd like to know whether the game crashed with none of your old content—saves, mods or cc, whatever—at all.

    If the game did still crash, or you test that now and it does, please try moving Sims 4 to your internal drive.  I understand why you'd want to store it externally in general, and you can go back to that if moving it doesn't help, but this is the fastest way to find out whether the issue is something about your external drive or its connection.  And you do have the free space to accommodate Sims 4, so you shouldn't see any storage-related issues while testing.  You can right-click on the Sims 4 icon in your Origin game library and select Move Game, then pick the folder you want.  Once you've moved the game, right-click and select Repair before playing.

  • iJDanielle93's avatar
    iJDanielle93
    New Novice
    4 years ago

    Thank you @puzzlezaddict and @DaLegendOfKike for the recommendations!

    It turns out that after I sent my previous reply that there were a couple of other issues going on with my system, and I had to perform a soft reset. I have no clue what the exact cause of my game crashing may have been, but the reset seems to have worked so far. I'll let y'all know if anything else comes up.

    Thanks again!! 😃

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