Files in Sims 4 Game Folder Won't Sync - Preventing my CC from Syncing

Question

Hello, I'm having an issue with 2 specific game files and need some help because I can't find anything online that has mentioned this issue before.

So I was playing the Sims like normal this morning when I decided to exit the game and download some new CC for a build that I was working on. I went and downloaded a bunch of CC as usual, and put it into my mods folder to download. I noticed that none of the new CC was syncing, which wasn't uncommon as I've had this happen before but I was able to fix the issue easily. But when I went to see what was wrong, I clicked on the "Syncing" process tab at the top of File Explorer and it told me that I had 2 files that were stopping my new CC from syncing - both files were from the Sims 4 game folder itself. They're called "houseDescription-client.package" and "avatarcache.package". I've never noticed an issue like this before. I thought perhaps the new CC I downloaded caused an issue with these files, so I got rid of them immediately, but these files are still showing up as unable to sync and I'm not sure what to do. The exact message I'm receiving is, "This file is in use. This file is open by another program and can't be synced. Once the file is closed, we can sync it." Like I said, the game was closed and I was doing everything like normal, so I have no idea what happened. Any help is appreciated! Thank you 🙂

luthienrising · Answer

@EnochIsSalty Syncing programs (such as OneDrive) and Sims 4 don't get along well together. I highly recommend decoupling Sims 4 from syncing and doing any backup manually instead. There's a thread on how here: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370

enochissalty · Answer

@luthienrising I'm not sure if my computer is using OneDrive for it though? I'm not great at computer stuff so I'm not sure lol. All I know is I have my files in my file explorer app. I also don't see a tab at the top that says OneDrive, which is something I do see in the screenshots of the thread you linked. How do I know if my computer is syncing things through OneDrive?

moozilla13 · Answer

@EnochIsSalty If you do have OneDrive installed on your computer at all, it will by default sync the device. (You would have to manually disable it syncing in your settings.) Do you see OneDrive listed anywhere in File Explorer? You can also check for it by looking at all applications and programs in your computer's device manager (settings app).

luthienrising · Answer

When you look at the file Documents &gt; Electronic Arts &gt; The Sims 4, what is the folder that Documents is in?

enochissalty · Answer

It's in the Sims 4 folder.

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Files in Sims 4 Game Folder Won't Sync - Preventing my CC from Syncing

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