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elcgcnt's avatar
elcgcnt
Rising Newcomer
1 hour ago

Game Crashes When Launched

Since the 3/17 and 3/18 updates, I have not been able to access my game. For a while, I could open my game without my tray, save, and mods files, but not with them respectively. I followed these troubleshooting methods per EA Support recommendations:

https://help.ea.com/en/articles/platforms/how-to-update-operating-system-ea-app/

https://help.ea.com/en/articles/technical-issues/how-to-clean-boot-your-computer/

https://support.apple.com/en-us/101588

https://help.ea.com/en/articles/platforms/ea-app-how-to-close-background-apps/ 

After the last suggestion, I was able to load my game with the tray and save files intact, but when my mods folder was re-added, the game proceeded to crash during launch. As far as I am aware, my mods have been updated or confirmed to be compatible with this latest patch.

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