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saturnsdaughter's avatar
12 months ago

Game keeps crashing

Hello,

Ever since the last two updates back in July, my game hasn't been working properly. Once the home tab loads and I continue my current game, it will crash and close out the app. I've done every technical solution I could think of. I play on a MacBook, so I made sure I had the latest software, I restarted my computer multiple times, I created new EA folders, I deleted cache files in the EA folder, I checked for any mods that needed updated/were broken. It's still giving me the same issue. I haven't played the game in over a month because of this problem. Is there something that I'm missing?

9 Replies

  • @Bluebellflora 

    I have a 2020 M1 MacBook Air, running on macOS Sonoma 14.6.1.

    I had already moved the EA folder out of documents a few times, and repaired the game multiple times when I was troubleshooting. I apologize for not mentioning that in my original post, I literally tried everything I could think of to try and fix the game.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago
    @saturnsdaughter

    The game didn't launch at all after moving the Electronic Arts folder from the Documents folder? Or did it launch and then stop working again?
  • The game launches and then it crashes again. it crashes in 2 seconds exactly (2 in-game minutes) after I actually start playing.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago
    @saturnsdaughter

    Does this happen with every single save you load? Does it happen with every different household? Or does it happen with the same save and loading the same household?
  • @Bluebellflora 

    It was happening with the same household at first, and then I managed to save the game and play a different household before it crashed. everything was running smoothly with household #2, but then it crashed again, i'm not sure how long after, maybe 15 minutes?

    As for the saves, I have my games automatically saved with MCCC because I had issues before when the game would crash and I'd lose my progress. So everything is under one save, and I only play in that save. I have other saved games from before using MCCC though, but I don't use them.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago

    @saturnsdaughter

    Thanks for the extra info, hugely helpful. Your issue is not a Mac tech problem so I've moved your thread to the Mods forum as you're using a Mod to save your game which may be causing the problem. If this happens in a completely vanilla game, i.e. a whole new Sims 4 folder with none of your current user data, and not adding any of it to the new TS4 folder, then please do post back in Mac tech IF you think it is a problem with your machine and the game.

  • luthienrising's avatar
    luthienrising
    Hero+
    12 months ago

    @saturnsdaughter A few things that would be helpful here:

    1. If you're playing with mods, start at Broken/Updated Mods & CC . You need to make sure you don't have known broken mods and that others are updated.
    2. For any other mods not listed in *any* of those lists, you can do a 50-50 to isolate broken content
    3. If you have any last exception reports or other error reports, those would be helpful to have info on. But delete old ones. Only newly generated ones are useful.
    4. Try to not what's happening when the game crashes.
  • @luthienrising 

    Thank you for the information! I think I was able to fix the issue because I had accidentally deleted the EA folder the other day, and it was a whole process to get it back on my computer from iCloud. Anyway, I had to delete a bunch of unnecessary stuff in the folder, so I think I somehow fixed it? 

    the game doesn’t seem to be crashing, but I have to redownload all my mods so hopefully it doesn’t happen again. I’ll let you know if it the issue starts again.

    thank you and @Bluebellflora for your help! 

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