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WrierPizza17252's avatar
3 years ago

Game shuts down

hi so im in need of help I've never used this before so yup! I play the sims 4 all the time and this never happened before I have cc and mods and stuff no packs but when I got onto the game I go to new game and it seems to load then when I go to dress them up or something it will turn off the game. Please help someone !!

1 Reply

  • @WrierPizza17252  Please test with no mods or custom content at all, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress; just let me know how it goes.

    If the game still crashes, and your computer runs Windows, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If you have a Mac, please post its full specs: everything under About This Mac incluing the operating system and except for the serial number.

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