Have you tried opening the game with while offline?
Try renaming your The Sims 4 folder to something else. Then start the game. If the game does not start and crashes after renaming your folder when you try to start it new, then try a game repair.
If the game starts, it will create a new The Sims 4 folder. Then once you've gone through making and placing the sim, save and quit. Then copy your saves folder from the renamed game folder to the new one and test that. If it works, don't save, just quit. Then copy over your mods folder and test again. If it crashes at that point but didn't before adding the Mods folder, you've got something in your mods folder that you will have to remove or update. It's probably an outdated mod but could be anything. You'll just have to go through what you have to find the problem file.
Hope this helps.
Have you tried opening the game with while offline?
that actually worked! Thank you
Hi! I have the same problem, playing offline is working but when I come back online, I'm still stuck on the loading screen. Btw, I have tried reconnecting the network while I'm in the game, but my gallery is not loading. Any suggestions?
SIMS 4 does not work offline. It clearly says in the "Requirements" screen and no it doesn't work.
@lionson99 Could you please clarify when the game isn't loading for you? And do you have mods or CC?
What should I do when it doesn't open after I add the Save file from the renamed folder to the new The Sim 4 folder Save file?
@y2k_Angel8 That depends on what else you've moved back. Have you moved back any mods/CC yet? Or is this before moving those back? If you moved back mods/CC first, did you test them on a new save?
I did this because i was having the same issue but i dunno if i did it wrong or wha butttt it literally made a whole nother game like same account but i didn't have all my progress or mods
@liyah2lonlii Some questions to get you to the right support:
Hi, I’ve tried this and slowly put back my saves. It worked up until the last lot I added which is the latest game I’ve made. I really don’t want to lose this household and house I’ve just made. How can I fix it?
@KateBlackshaw Will that save load if you don't have mods/CC installed? Will an earlier version of it load? See
https://answers.ea.com/t5/Mod-CC-Issues/I-need-help-fixing-my-save/m-p/12640403#M42078
