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annadixon97's avatar
annadixon97
Rising Novice
1 year ago

Game stuck on loading screen after latest update

Hello Everyone!

My game is currently stuck on the loading screen when entering my save after the latest update 8/8/24. I have no CC or Mods in my folder, tried recovering previous saves, repaired the game, restarted computer, cleared cache and still not working and triggering LE's. Anyone have any other troubleshooting tips for me? ☹️ I feel like I've spent more time trying to fix the game than playing it lately. Will include my LE reports. Please help!

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>24c58442000ad83f66b52189</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-08 14:52:24</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>enum.py:181</categoryid><desyncid>24c58442000ad83f66b52189</desyncid><systemconfig/><screenshot/><desyncdata>[manus] drama_schedule_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 99")&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 291, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in &lt;setcomp&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 47, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 181, in _get_unknown_value&#13;&#10;KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 99"rtim=0&#13;&#10;Client Session Time: 28.40&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,263,0,5776&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>24c58442000ad83f66b52189</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-08 14:52:31</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1107</categoryid><desyncid>24c58442000ad83f66b52189</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x620f1069' (KeyError: 'Object not found: 0x620f1069')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1682, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1323, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1126, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1196, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1107, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0x620f1069'rtim=0&#13;&#10;Client Session Time: 28.40&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,263,0,5776&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>31e8c432eac28ef166b52350</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-08 15:00:30</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>enum.py:181</categoryid><desyncid>31e8c432eac28ef166b52350</desyncid><systemconfig/><screenshot/><desyncdata>[manus] drama_schedule_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 99")&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 291, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in &lt;setcomp&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 47, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 181, in _get_unknown_value&#13;&#10;KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 99"rtim=0&#13;&#10;Client Session Time: 28.29&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,263,0,5776&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>31e8c432eac28ef166b52350</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-08 15:00:38</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1107</categoryid><desyncid>31e8c432eac28ef166b52350</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xcbb554' (KeyError: 'Object not found: 0xcbb554')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1682, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1323, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1126, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1196, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1107, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xcbb554'rtim=0&#13;&#10;Client Session Time: 28.29&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,263,0,5776&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

8 Replies

  • annadixon97's avatar
    annadixon97
    Rising Novice
    1 year ago

    Thank you so much for your response! So what happened was I reorganized all of my CC to make it easier to find. I downloaded that mod and it allowed me to get into my house! However with all the CC I reorganized back in the mods folder my sims look weird and not everything is there in my build despite it being back in my mods folder! Do I need to put it back in the same way it was? I just had a lot of excess CC and spent over a week going through my builds/sims to condense it down to only what I was using! I'm hoping there is someway I can use my new reorganized CC that will save me a ton of space on my computer! Thanks in advance!

  • annadixon97's avatar
    annadixon97
    Rising Novice
    1 year ago

    Also is there any way to figure out which CC was related to the milestones so I can just put that back in there and keep my new reorganized folders the way they are?? I'm just really hoping I can keep my save and put my mods and cc back into the folder the way I reorganized it! If I put it all in as was from my backup mods folder, everything will look correct but I still get stuck on the loading screen :/

  • luthienrising's avatar
    luthienrising
    Hero+
    1 year ago

    @annadixon97 If you save without CC, then yeah, putting stuff back will be needed ... unless you now roll back your save to an earlier version. This would also put objects back in your Sims's house, which would include whichever CC was in that house and was tied to a milestone that happened.

    To go back to an earlier version of (“roll back”) your save, start at the Main Menu. Select Load Game, then pick from the list for the save you want an earlier version of, but don’t select Play. Instead, click on the disk symbol with a back arrow. This will show you a list of earlier versions of that save. Only the most recent times you saved will be here. Pick one and select Recover.

  • annadixon97's avatar
    annadixon97
    Rising Novice
    1 year ago

    Thank you so much for all your help! I got my game back going again! Unfortunately I have some new problems! It's never ending I swear! If I include some LE's can you point me in the right direction? You seem to really know these well! Thanks in Advance!

    "<?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>b00b8c4c24e1efa66b7b507</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-10 18:55:19</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimSelector::SelectorPanel</categoryid><desyncid>b00b8c4c24e1efa66b7b507</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimSelector::SelectorPanel/HandleUpdateTraits()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=63235&#13;&#10;Client Session Time: 44.09&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,269,0,5782&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>b00b8c4c24e1efa66b7b507</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-10 18:55:19</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimSelector::SelectorPanel</categoryid><desyncid>b00b8c4c24e1efa66b7b507</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimSelector::SelectorPanel/HandleUpdateTraits()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=63237&#13;&#10;Client Session Time: 44.09&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,269,0,5782&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
    </root>"

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>8556d8918dea425266b6dd5b</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-10 04:05:44</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimSelector::SelectorPanel</categoryid><desyncid>8556d8918dea425266b6dd5b</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimSelector::SelectorPanel/HandleUpdateTraits()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=247273&#13;&#10;Client Session Time: 40.37&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,269,0,5782&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>8556d8918dea425266b6dd5b</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-10 04:05:44</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimSelector::SelectorPanel</categoryid><desyncid>8556d8918dea425266b6dd5b</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimSelector::SelectorPanel/HandleUpdateTraits()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=247276&#13;&#10;Client Session Time: 40.37&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,269,0,5782&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
    </root>

    <?xml version="1.0" ?><root>
    <BetterExceptions><BEversion>v3.13</BEversion><WasBlank>False</WasBlank><TuningLoadFinished>True</TuningLoadFinished><BadObjectCC>False</BadObjectCC><Advice>Not available. More info may be in BE Report.</Advice></BetterExceptions><report><version>2</version><sessionid>b00b8c4c24e1efa66b7b507</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-08-10 13:48:16</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><categoryid>loot.py:160</categoryid><desyncid>b00b8c4c24e1efa66b7b507</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: generator raised StopIteration)&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 294, in wrapper&#13;&#10;KeyError: (KnowledgeTest(career_knowledge_requirement=None, known_net_worth=ImmutableSlots({'comparison_type': &lt;built-in function ge&gt;, 'comparison_value': 500000}), known_skills_by_tag_above_level=None, knows_all_traits_of_type=None, knows_net_worth=None, knows_relationship_expectations=None, knows_relationship_status=None, major_knowledge_requirement=None, prohibited_relationship_tracks=frozenset(), prohibited_statistics=frozenset(), prohibited_traits=frozenset(), required_relationship_tracks=frozenset(), required_statistics=frozenset(), required_traits=(), romantic_preference_knowledge_requirement=None, subject=ParticipantTypeSingleSim.Actor, target=ParticipantTypeSingleSim.SavedActor1, tooltip=None, unconfronted_secret_knowledge_requirement=None, woohoo_preference_knowledge_requirement=None), frozenset({('subject', (&lt;sim '' 0xa6112f20fde08c9&gt;,)), ('target', ())}))&#13;&#10;&#13;&#10;During handling of the above exception, another exception occurred:&#13;&#10;&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot.py", line 766, in get_loot_ops_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot_basic_op.py", line 199, in test_resolver&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\event_testing\tests.py", line 556, in run_tests&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py", line 145, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 296, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info_tests.py", line 1441, in __call__&#13;&#10;StopIteration&#13;&#10;&#13;&#10;The above exception was the direct cause of the following exception:&#13;&#10;&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 335, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\outcome.py", line 167, in on_loot&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot.py", line 160, in apply_operations&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot.py", line 796, in apply_to_resolverRuntimeError: generator raised StopIterationrtim=0&#13;&#10;Client Session Time: 44.09&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,269,0,5782&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
    </root>

  • luthienrising's avatar
    luthienrising
    Hero+
    1 year ago

    @annadixon97 Nothing here is posting directly to a specific mod. What was happening in game when the LEs were created? Do they happen if you play with no mods or CC?

  • annadixon97's avatar
    annadixon97
    Rising Novice
    1 year ago

    Sometimes it’s when I’m exiting CAS and other times it’s after like 30 minutes! Not sure what’s happening when it crashes not after cas!

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