Forum Discussion

MoonyPoppy's avatar
2 years ago
Solved

Game won't launch and goes back to world menu

Hello everyone !

I just did the new update and the game won't launch anymore.
When I click to a family i want to play, it shows the loading page like normal then there is the little music indiquating the game is about to start but instead of allowing me to play it immediately goes back to the world menu.
It tried removing my mods and ccs and relaunching several times but it still bugging.

Help please ? ☹️

  • @MoonyPoppy  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

7 Replies

  • @MoonyPoppy  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • MoonyPoppy's avatar
    MoonyPoppy
    2 years ago
    @puzzlezaddict It's working again thank you so much! I guess one particular mod is creating the bug, i'll test them out one by one later
  • SakuraKhan's avatar
    SakuraKhan
    2 years ago

    Hey! 

    When you discover what mod is causing the issue, could you please let me know? I'm having the same issue and would really appreciate it

    Thanks so much 🙂 

  • MoonyPoppy's avatar
    MoonyPoppy
    2 years ago

    @SakuraKhanI'm not 100% sure but i think it comes from . Try download their update then in game turn on the option to allow mods that modify scripts

  • what mod was it? i’m experiencing the same problem and the name of the mod didn’t show up in your message

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