HELP ME! My stuff is gorne!

@BlackyWolf2402 Hello!  I'm so sorry you've had so much trouble with this.  Please answer a few questions to help us understand the issue.  Are you using a PC or Mac?  Where are your files saved normally?  Is everything on your computer or do you save anything to an external drive or cloud, like iCloud or OneDrive?

Hello thanks for awnsering!

I am on a Pc.
I do not know where they were before as i diddent need to find them. I have never had an issu before.
I belive it was saved in a cloud somewere but i dont know where...I onec looged my acount into my friends PC and played her gemes and it saved that housholde. When i came home it was still there but i wudent play it as i needed some pcks myself to get the HOLE houshold. It saved that so it must have been on a cloud somewhere but that too is gorn now.

I just want to know if i can get it all back or if it is gorn forwver cuz i want to play again and if it is gorn for good i will just make a nev houshold....But i really want my housholds back i dame as some of them were warry deer to me ☹️ ☹️ ☹️

The files don't save in the cloud, they always save local. So if you've changed computers you would have to manually copy your save files over to continue playing with them.

Hello Omg thanks you just awnseret my qastion ALOT of EAworkers failed to do :D I am sad about that cuz i did not know that when i resat my PC :/ But how did i get that houshold from my friends PC to mine whitout doing anything besids logging in? :D I ford it was all saved on the Sims4 gallaricloud thingy :/

@BlackyWolf2402 Your files actually can be saved to the cloud and some users have mentioned that when they synched their OneDrive, files were automatically being saved there.  However, @Coley666 is right that you would then have to manually move them back onto your PC in order to play the game.  There is a process for changing the path so that the game plays from a different save location but it's rather complicated and I'm guessing you would've remembered doing that.  Do you have OneDrive enabled for backing up files?  If so, have you checked for your game files there?  Also, if you saved a household to the gallery from your friend's computer, then you should be able to download it from the gallery.  That is a different process from the gameplay saves you do in game.

When you noticed the files were gone, did you mean that there were no saves to load when you opened the game?  Was there any kind of update or did you make any changes to your PC?  First, let's just double check your setup.  Open up a file explorer and go to ...This PC > Documents > Electronic Arts > The Sims 4.  It should look like something like this.

If you can see The Sims 4 folder, double click on the saves folder.  Do you see anything in there?

Ello EA "Suport" told me to look there too but it is epty besidees one mod...I dont really know why that is in there but it works so yeh :D If the houshold was on the gallari i am pretty shur it is grn now cuz i canot find it :/ 
I had to remake my pc it was old and filled whit crap so i made it as new and did not know i had to save all my housholds as i saw i cud just logind that time whit my friends pc :D I also dont have anything on my Onedrive but that is probely because i wasent looged ind (I was on Windows7 and now have 10) I dident know how to make onedrive work but on 10 it almost forses you to do it so it was pretty easy :D :D :D
Also i am varry sorry for my ultra bad spelling i hope you can read my wulapyk :D :D :D

@BlackyWolf2402 Please don't worry about your spelling.  I can read and understand you just fine.  Although, I don't know what wulapyk is.  :-)

Okay.  Unfortunately, if you reformatted your computer or did a factory reset without saving your files, then those files are likely gone forever. It does seem odd that you're seeing a mod in your Sims 4 mods folder if you didn't add that after the reset.  The only thing I can suggest is to maybe look in your recycle bin to see if anything got sent there during the reset process but I think that's unlikely.

Regarding the gallery, anything you save there should stay until you remove it.  So I'm not sure why you're not seeing that household now.  Is your UserID the same on the gallery?  I tried searching by BackyWolf2402 and did not find any items on the gallery.  Do you have a different ID that you used to log in and save that household?

Hehehe its just a word for a wird giberrish word :D :D :D

Sad cus that was what i did and no its not in the recycle bin i have delidet the stuff in that some times now :/ And the mod was one i have installed...i spent a day installing my old mods and when i went into the game i saw all the saves were gorn and then i was really confused however it has noting to do whit the mods its clerly cuz i mede a factory reset and got an new windows :/ But now i know i have to opload my housholds if i want to ceep them i case of stuff like this :D :D :D

I think i had one housholde on there but took it down again cuz ewerybody cud see it and yeh it wasent something big so i took it down but now i know i shud just have left it up :D And no i have alwasy had the name BlackyWolf2402 on there :D :D :D

I really aprisiot all your help it is really nice to get some closer on this so im not in that is-it-there-limbo anymore :D Now i can just start over...its sad and all that but now i kow :D :D :D Thanks :D :D :D

@BlackyWolf2402 I would be incredibly sad if I lost all my households and lots that I've made.  So, I feel your pain. :-(  For future reference, it's a good idea to back up your files, especially those files in your tray folder which contains the households and lots information.  Just do some research and you will find 32GB thumbdrives for as low as $10.  There are even some with 1TB of storage for around $20 but that might be more than you really need unless you also want to back up your saves.  Even then, you might only need a few GB of storage.  Good luck and have fun playing!

Yeh and i had the game cinse it came out so i had a lot of housholds :/ But don is don i just need to lern from it :D :D :D
I got that Cloud thing going now and i tink i will just oplode the "good" housholds too :D Then it is safe but it really was because i ford it was saved in the EA storege like if you buy a ned pack then it dosent just disaper if you delite the game from you pc i ford it was the same whit the housholds :D :D :D
But yeh back * up so it dosent disapere that i have lerned :D Im really gald for your help both of you :D It really helped to get closere on this :D :D :D