So I have this weird issue with my game. The game loads perfect and my CC/mods are operational. I haven't noticed anything off with the screen to indicate a glitch besides that all my households are gone. Completely removed from my game... I had about 70ish sims saved and none show up in my game anymore. I tried the usual stuff like updating my game, repaired it, tried removing the mods folder, deleting cache, etc. I even moved all my save files and opened the game after trying each and every slot save file, but nothing worked. It's so weird because the last build I did for a household is completely intact but the sims that should be in it aren't apart of my game any more. All of my other homes/lots appear as I made them but not the households/. Which tells me it saved correctly, there's just something wrong with it. I'm not sure what to do... Any ideas

Thank you for the response and sorry this is so late-- as for your questions. Yes, the game is working/playing normally. I have played the game without CC/Mods and the game is functional, though my households don't show up. As well with CC/Mods, which is also functional but again my households don't show up. **There are buildings. My map looks normal likes it did before. The only difference now is my households (sims) aren't showing up.When I start the game there are zero households in my Household management panel. I'm also vigilant on my CC/mods. All corrupted CC are removed and mods have been updates prior to game play. Though even when I removed all CC/Mods or even tray files, the game still does not show me my households. I created a new save file and have been using that version to build my new test households. I haven't removed any of the older save files (slots) in hopes I could potentially retrieve them. It may be helpful if I screenshot what i'm seeing. This is my load screen-- It shows the test save file I created and the files I tried to save (recover) to see if my households would show up. The test file does have a test sim, which works fine. Again no other households show up. Weirdly enough, the load screen shows the last household I played with, but when I open the file they don't show up.When I open the last save file (not the test), this is what shows up in my manage households tab. None of my almost 80 sims are here any more. Even when I go to other households its empty. **The test file save just shows the 1 household I created for the test.Also my towns are normal, all houses are showing up. No missing CC or parts. Just not the sims who used to live in them. Even if I hoover over the home, it shows it's empty. I truly have no idea what to do or look for... ☹️

@csachez515 Hi! I'm not an expert at reading LEs but it looks like you have a mod that requires a pack that you don't have or possibly disabled. I also see a reference to a mod by ksuihuh. I don't use this mod but according to the description it is an 18+ mod (so we're not allowed to discuss it here) and it does require Get To Work as well as another adult mod. I don't know if this is what caused the problem with your households but it might be possible. You probably want to remove that mod until it is updated for the current version of the game. If or when it is updated, you'll want to make sure you have the required companion mod (ensuring that is updated as well) and GTW to continue using it. You may be able to get more information about the LE by searching for and joining Deaderpool's MCCC Discord server. Even if you don't use MCCC, they have a lot of folks who can help with understanding the LEs.If indeed it was something related to ksuihuh's mod that caused the problem, then you may be experiencing an issue reported in the below thread.https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174/highlight/true#M9460Also, if you saved the game after your sims disappeared then they have been permanently deleted from that save. Have you tried using the Recover Save feature? It's possible that an older save point has all your sims in tact. First, I would move your mods out just to be safe and delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game. Then try the Recover Save feature by clicking Load Game, then clicking on the save you want and clicking the Recover Safe folder icon. In the list that pops up, click on the save point you want and click Recover.

@Kasheemaaa Hi! Based on what I've seen so far this issue is related to mods. Are you playing on PC / Mac or console? If you're playing the game on a PC / Mac and have mods installed, please move your mods folder to the desktop and delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing. If your households are still gone, it could be that you saved the game in the "broken" state and will need to recover a save from before the problem occurred. Try these steps to recover the save. Click Load Game and click the Recover Save icon. Then click on Recover for the save from before the problem occurred.If your households are back in the recovered save, then you'll want to test your mods/CC in the game a little at a time to find the one(s) causing the problem. Click the spoiler below for steps to test mods/CC.Spoiler (Highlight to read)1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC.2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated.3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder.4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing,5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.)6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder.7. Repeat this process until you find all that are broken. 1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC. 2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated. 3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder. 4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing, 5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.) 6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder. 7. Repeat this process until you find all that are broken.

@Kasheemaaa Hi! I think it's possible you are experiencing the issue described in the below post.https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174/highlight/true#M9460If this is your issue, unfortunately it is likely that your sims from that save are gone. :-( You should be able to find all the sims you created in your Library though, so you can add them back in. However, they will not retain any of the progress or inventory gained since the last time they were added or saved to your Library. If you do attempt recreating your game, I suggest doing so with all mods removed first and then saving that version and also save it somewhere as a backup. Then maybe add in your mods a bit at a time to see if any of them cause the issue again. If you add a mod back and your households disappear again, do not save your game at that point. Exit without saving and get rid of that mod. Perhaps you could share your experience in the above thread that might help towards finding a solution. I hope this helps!

@csachez515Hi, thereHas the game been played normally since then?You wrote:"I tried the usual stuff like updating my game, repaired it, tried removing the mods folder, deleting cache, etc. I even moved all my save files and opened the game after trying each and every slot save file, but nothing worked."Does this mean that also in the data without mods/CCs, there are buildings, but no Sims?And when you start the game, do you see any Households in the Household Management panel?Did you also check for mod/CC updates?This is a strange phenomenon and it would be nice to have as detailed an explanation as possible.Based on the information provided at now, the only thing I would suggest would be to re-populate the "My Gallery" with the initial sims that are saved when you create a sim in CAS.If you have made any progress on this issue, please report it here to help others who have encountered the same phenomenon.Thank you in advance.

Houseloads deleted? | EA Forums

15 Replies

Bluebellflora
Hero+
3 years ago
@Tishidiv

Sometimes there isn't always a solution.

Do you also use Mods which may be causing the problem?

Maybe it's the bug in the thread @JonaO703 linked.
Kasheemaaa
3 years ago
@Tishidiv im having the exact same issue. Commenting to see if anyone has figured out a fix for this
JonaO703
Hero
3 years ago
@Kasheemaaa Hi! Based on what I've seen so far this issue is related to mods. Are you playing on PC / Mac or console? If you're playing the game on a PC / Mac and have mods installed, please move your mods folder to the desktop and delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing. If your households are still gone, it could be that you saved the game in the "broken" state and will need to recover a save from before the problem occurred. Try these steps to recover the save. Click Load Game and click the Recover Save icon. Then click on Recover for the save from before the problem occurred.
If your households are back in the recovered save, then you'll want to test your mods/CC in the game a little at a time to find the one(s) causing the problem. Click the spoiler below for steps to test mods/CC.
Spoiler
1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC.
2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated.
3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder.
4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing,
5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.)
6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder.
7. Repeat this process until you find all that are broken.
Kasheemaaa
3 years ago
Sorry for the late response but I tried all of that but it seems like my game isn’t reading my documents folder. I couldn’t get my sims back even when I went on my old laptop and copied that game folder into my new laptop which is what I did a while back and it worked fine. But now it’s not it just has the fake game I started to see if I could recover one of my saves… the only mod I added back was the mc command center and it won’t pop up in the game.
JonaO703
Hero
3 years ago
@Kasheemaaa Hi! I think it's possible you are experiencing the issue described in the below post.
https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174/highlight/true#M9460

If this is your issue, unfortunately it is likely that your sims from that save are gone. :-( You should be able to find all the sims you created in your Library though, so you can add them back in. However, they will not retain any of the progress or inventory gained since the last time they were added or saved to your Library. If you do attempt recreating your game, I suggest doing so with all mods removed first and then saving that version and also save it somewhere as a backup. Then maybe add in your mods a bit at a time to see if any of them cause the issue again. If you add a mod back and your households disappear again, do not save your game at that point. Exit without saving and get rid of that mod. Perhaps you could share your experience in the above thread that might help towards finding a solution. I hope this helps!