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sashaolivia's avatar
sashaolivia
3 years ago

I cannot play with the household I created anymore from a month ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.90.375.1020
What expansions, game packs, and stuff packs do you have installed? None
Steps: How can we find the bug ourselves? Trying to play with my household
What happens when the bug occurs? I can't play with my household
What do you expect to see? To play my game like I was doing for the past month
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Error Code: 109:eb51.a6cf:4c8920d8

This is what the message says if you cant see the picture loaded

1 Reply

  • taffster74's avatar
    taffster74
    New Veteran
    3 years ago
    @sashaolivia Couple of questions ....
    Do you have the latest game updates?
    Are you using any mods that need updating and have they been updated?
    Have you tried playing with mods/CC turned off?

    These are the first two steps you should be taking. If everything there is fine....
    Try repairing the game through origin/Steam/whichever engine you are using.

    If, after all of that, it's still not working, try creating a new family and see if that works. Then try your old family. If that still doesn't work..... could be something in the file is maybe gone kaput. In which case, if everything else fails, please post your dxdialog and system specs here so one of the gurus, heroes or Community leaders can further examine and try and find a solution for you.

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