Forum Discussion

zanthiathemysti's avatar
3 years ago
Solved

I don't have access to this City Living chair

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.89.214.1030
What expansions, game packs, and stuff packs do you have installed? All except Warewolves and some kits
Steps: How can we find the bug ourselves? Please use cheats to buy the Trash or Treasure chair from the catalogue and tell me if you are able to pick out the chair as described on the little icon
What happens when the bug occurs? All swatches for the trash or treasure chair is brown, light brown, dark brown, darker brown. No detailing. Looks exactly like the Sooner or Ladder Contemporary Chair from base game. I have had this pack for years and I have never been able to use this chair as described. I have 7743 hours in The Sims 4 - I should have seen this chair in the flea market, but I have not. This has been a thing before I ever started using mods / knew mods existed 100% not mod related. This has been a thing across multiple PCs and laptops. 100% not an installation thing. As a precaution I have also tried with mods off and cache cleared, as I know I'd be asked to do this. I still don't have access to the chair. I posted this in r/thesims4 hours ago and I've had only one person reply saying that I have to buy the chair from the flea market to get it. I've never seen it in the flea market. Also I can buy every other flea market locked item with the unlock cheat - why not this one? In the past I had also opened the gallery to search for the unlocked flea market items. Somebody had uploaded them as a room and I put them in my game. The chairs are plain brown.
What do you expect to see? I expect to see the swatches promised of the chair ☹️
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

Below is the Trash or Treasure chair next to the Sooner or Ladder Contemporary Chair. The eyedropper tool shows you which is the city living chair.

r/Sims4 - Why don't I have the Trash to Treasure Dining Chair?

  • crinrict's avatar
    crinrict
    3 years ago
    @ZanthiatheMystic To me it sounds like you're account is lacking the entitlement for this chair for some weird reasons.

    Are you using Origin or have you also tried EA App?

    Only other suggestion I have is to contact support and ask them if they can remove CL from your account and re-add it.

9 Replies

  • @ZanthiatheMystic I'm not 100% sure I understand your report. Described on which icon ?

    I've checked my game and without the entitlement cheat, I can see the icon for the chair but it's locked. When I use bb.ignoregameplayunlocksentitlement I get these three variations

    So do you not have the icon for the chair at all when you filter by City Living or can you not unlock it as it never appears at the flea market ? 

  • The icon in the catalogue. I can successfully unlock it via the cheat, but I can never get those colours. I can provide a video showing this. Give me a moment while I record via phone as I was about to upload the in-game video, but I found you can't see the catalogue that way apparently lol

  • As you can see, I do not have access to the actual swatches promised. I get plain brown for some reason

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @ZanthiatheMystic That is indeed rather strange.

    Just o be 100% sure, you also tried multiple independent save games and not always on the same one or copies of it ?
  • Yeah I bought City Living years ago. I bought The Sims 4 in 2017 and I initially played with no mods or cc because I didn't know about it. I started using mods around late 2019 ?? 

    City Living was purchased before then while I was still in university. While in university, my old laptop was on its last legs so I bought a new laptop. Only I had so many issues with the new laptop (suspected problem with the motherboard) that I had several RMAs where the drive was formatted on top of me formatting several times myself. Upon every new installation, I put The Sims back on because it helped me demonstrate the degrade of performance after every format. In the end I got a refund and a brand new laptop. I play mostly on this laptop but I have a PC in my room which is sometimes used and, in addition, I have the game installed at my boyfriends house for when I visit every weekend (we sometimes play together if the day is rainy and we can't go out for walks). 

    I've never had access to that chair. It was happening when I first got the pack but I put it down to a glitch that would be fixed, if not via an update, but after another re-install. A million formats and installations across multiple devices later, I can safely say that the issue isn't a user error. I theorise that for whatever reason, I don't actually have access to the item at all and the game simply substitutes for the base game item, similar to how when you download a build from the gallery that uses items you don't have. I rather think that after racking up 7.7k hours in game, that I'd see the chair at the market to buy at least once.

    I don't know why or what I can do about it. I searched online for somebody experiencing a similar issue, but I cannot find anybody.

    So I guess my only option is to submit a bug report

  • Oops I didn't specifically confirm your question. Yes, I struggle to keep a save for very long. I rather don't like it when my sims die but I also have ADHD and struggle to keep my attention on one save for a super long time. I've had thousands of saves probably... though a lot of them have been lost because of that laptop corrupting files. Still, I've had enough saves to confirm its not just one save

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @ZanthiatheMystic To me it sounds like you're account is lacking the entitlement for this chair for some weird reasons.

    Are you using Origin or have you also tried EA App?

    Only other suggestion I have is to contact support and ask them if they can remove CL from your account and re-add it.
  • I use Origin - I don't know what that app is, never heard of it 

    But I will contact support tomorrow evening, thank you for the suggestion 🙂

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @ZanthiatheMystic EA App is the new client that will replace Origin somewhere down the line.

    Maybe it works with that so worth a try: https://www.ea.com/ea-app-beta .. it's still in beta but it's no problem having both Origin and EA App installed along each other. You just have to pick which one to run to start the game.

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