"Item is corrupted, would you like to remove it?"

Question

I can't seem to load certain households from my library. The older the household is, the more likelihood that the gallery tells me it's corrupted. What is causing this &amp; how can I recover these households? If it matters, the households are using custom content, but I can't think of any CC they would all have in common.&nbsp;

zelleyzey · Answer

Hi I just had this issue too and realized it was caused by my use of a cloud save system for my documents! If you save any files into the cloud, go to your tray folder and make sure all the files are downloaded onto your computer and not merely stored in the cloud. this completely solved the issue for me.

crinrict · Answer

@naeshelle  Are they all in your library (local) or Gallery (uploaded) ?

effiejae · Answer

@crinrict Sorry, these are in my local library.

crinrict · Answer

@naeshelle Did you ever delete any files out of the tray folder ? Maybe there are some files missing that the game needs.

There's a tool called Tray Importer that can maybe help you get further info to what's corrupt about them.

Make sure to use the link from this thread: https://answers.ea.com/t5/Bug-Reports/INFORMATION-Common-Game-Fixing-Mods-Hero-Approved/td-p/9836185/jump-to/first-unread-message .. if you google you potentially get a site that's not safe.

effiejae · Answer

@crinrict Thanks for the link! It looks like the SGI is missing for every corrupted library household. Do you know what I can do about this? Are my households lost?

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"Item is corrupted, would you like to remove it?"

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