Forum Discussion

moobee0212's avatar
4 months ago
Solved

items wont place

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 22/10/2024
What expansions, game packs, and stuff packs do you have installed? i have all packs
Steps: How can we find the bug ourselves? build buy mode
What happens when the bug occurs? when i try to place an item i get an error saying Script Call Failed
What do you expect to see? I expect to be able to build and place items
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the update on 22nd October 2024

  • crinrict's avatar
    crinrict
    4 months ago

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

7 Replies

  • Mine is doing the same since the update, but only for kitchen counters. When I loaded the game, the kitchen counters were missing and then when I tried to replace them, I got the same error and couldn't place them. My fountain is also missing in the Tartosa town center lol. Same deal as well with the mods - I removed them with no luck.

  • moobee0212's avatar
    moobee0212
    4 months ago
    @actuallyalz yea with mine nothing works so i basically cant play the game i hope they fix it before the new pack as ive pre ordered it and if the game is unplayable i want my money back
  • i removed my mods and everything before the update i haven't put them back in at all and im getting the issue

  • crinrict's avatar
    crinrict
    Hero+
    4 months ago

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • crinrict's avatar
    crinrict
    Hero+
    4 months ago

    Hi @moobee0212 

    You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

    First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

    Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

    You will need the following folders

    - Tray (your households and lots you have saved to library)- Custom Music (if you added any)
    - Screenshots (if you've taken any)
    - Videos (if you've taken any)
    - ConfigOverride (if you made any although I recommend redoing those)
    - Options(.ini) (although I recommend to just redo your settings in the game)

    Moving this to mods.

    Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

    All other files are recreated and not needed.

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