HI @Darshy1993 If you use any mods or CC, please test without. Exit Sims 4 then drag your Mods folder to your desktop. Then delete the file called localthumbcache from Document > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up. Now open Sims 4 and see if you still have the problem.
If it's not that, we can look for other possible causes.
I don't have any mods and have never used any.
@Darshy1993 Okay. Next, try a Game Repair, with a fresh folder. The Game Repair is done via the EA App or Origin. For the fresh folder, exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop. Then launch the repaired Sims 4. This will make new folders for you. While you're there, re-do your game options how you like them. Now copy your Saves and Tray files back into the new folders.
How do I do a Game Repair via EA app?
Games Library > right-click the game. The option to Repair should show there.
