Forum Discussion

sjygfjyuse's avatar
sjygfjyuse
Seasoned Newcomer
27 days ago

Re: [Patch 1.117] When Loading Household, Game Returns to Neighborhood Select Screen

every time i try and play a household, just loading in, it sends me back to the screen where you choose the city you want to live in. i haven't downloaded any mods or cc before this started happening. it started happening about 2 days ago,

  • i've tried making a new save file
  • loading the game from the EA app and steam
  • loading into different households
  • verifying my game files

but nothings fixing it. does anyone know what i can do? 

 ive attached a video of whats happening.

9 Replies

  • susanshoe2's avatar
    susanshoe2
    Seasoned Rookie
    26 days ago

    This is the same for me. I even tried loading a completely new vanilla game. It let me do the CAS part, and the background story, but once it reached the World Select page, to choose a house to buy, I can't go any further. It will let me choose a world, and click on a lot to buy, and then it sends me back to the World Select page. I haven't been able to play for several days now.

  • Kyp040694's avatar
    Kyp040694
    Seasoned Novice
    26 days ago

    Having the exact same problem - it is so annoying considering how much we have spent on these games. 

  • crinrict's avatar
    crinrict
    Hero+
    26 days ago

    Hi sjygfjyuse​ Kyp040694​ susanshoe2​ 

    Do you guys have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • susanshoe2's avatar
    susanshoe2
    Seasoned Rookie
    25 days ago

    Should I delete the lastCrash and lastUIException files as well? 

     

  • susanshoe2's avatar
    susanshoe2
    Seasoned Rookie
    25 days ago

    I deleted the lastException and the lastUIException, but left in the lastCrash files, and it now seems to be working again. :)

  • crinrict's avatar
    crinrict
    Hero+
    25 days ago

    yes, Delete all those L-files. LastCrash, LastUI, lastexception. They are all log files and old ones are not useful.

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