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crinrict's avatar
crinrict
Hero+
3 years ago

Re: sims 4 infant update broke my game

HI  @mememe8889 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by clicking on the dots in EA app.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

8 Replies

  • lilianna1806's avatar
    lilianna1806
    3 years ago

    I’m obviously not the person who posted this but my game is also lagging. It’s so slow the time is basically freezing and my sims just stay there doing nothing for so long and when it stops I try to make them do something and it takes forever and then starts doing the thing again it’s just really un playable everything that requires loading takes at least 10x longer too.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lilianna1806  Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package.

    If that doesn't help, or you already play with no mods or cc, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please also post a screenshot of the Task Manager's Processes tab from when the game is lagging.  You can put Sims 4 into windowed mode (but don't minimize it), then bring up the TM and use Windows key-shift-S to capture that portion of the screen.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

    As this thread has gotten a bit older now, it's been locked to prevent necro-posting.

    If you're needing further help on this topic, please feel free to create a new thread instead and we'd be happy to take a look with you 🙂

    Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

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