Forum Discussion

asummerswhim's avatar
asummerswhim
Seasoned Novice
4 days ago
Solved

San Myshuno crashes game

Hello! 
After July updates - I cannot load the family I was playing in San Myshuno. Which is a bummer because I've spent a lot of time on it - and the robots that hate each other after a messy break up -- well they just crack me up.
I have done all the add/remove mods 50/50 no mods etc - tried to load prior version etc etc.

I started playing on a new save to play around -- that game ALSO crashes San Myshuno. It shouldn't! This is an interesting anomaly. AND the upload here is crash with ALL mods removed.

This doesn't seem to be a mods issue EA! PLEASE HALP! I want to get my outhouses and such.

So hopefully there is hope in one day loading the family I was playing before. I've never experienced an issue to this degree - that's what I get for getting excited about fairies and updating on time vs months later Q_Q (very ugly cry)

  • crinrict​ 
    I found another post and they were able to fix their game. Turns out it was GShade. 
    I hadn't been using Gshade very long and I didn't even think of it as a mod - as soon as I removed it -- things are working fine now. THANK YOU so much for your time and help. I am going to be catching up on my crazy robot fam tonight XD

9 Replies

  • You can't upload crash files. You need to either copy/paste or upload to a file sharing site and link.

    Are you on PC or Mac ?

    Try the following

    - Close the game
    - Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    - Repair the game
    - Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    - Start a new save game
    - Check if you still have the error
    - Report back with your results for further steps on how to get your stuff back.

     

  • asummerswhim's avatar
    asummerswhim
    Seasoned Novice
    3 days ago

    Hello! OK I will paste crash files to the comments  - if that doesn't work I'll figure out how to link them from google. I run Sims on PC. 
    I will troubleshoot this now -- it'll be a while for repair to run I think since I have pretty much all the big packs. Ty for your help!

  • asummerswhim's avatar
    asummerswhim
    Seasoned Novice
    3 days ago

    OK link to crash.txt W/O mods in a new save file: (this is prior to repair) = 
    https://drive.google.com/file/d/1Fu55JGhGqYFwgn3nMSwb1RjPGaqFh7KH/view?usp=drive_link

  • asummerswhim's avatar
    asummerswhim
    Seasoned Novice
    3 days ago

    link to crash/txt W/ mods new save file: (prior to repair) = 
    https://drive.google.com/file/d/1J31ezKdwL0u8n7RsE7ZZf6leQ4X4YYnl/view?usp=drive_link

  • asummerswhim's avatar
    asummerswhim
    Seasoned Novice
    3 days ago

    OK! Well that allows me to load San Myshuno! So this must mean perhaps something didn't update right? Theoretically my game should work with all mods removed on previous save yes? How interesting.

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Hi asummerswhim​ 

    unfortunately those files are private. Could you make them public ?

    Did you already put your save back and see if it works there ?

    You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

    First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

    Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

    You will need the following folders

    - Tray (your households and lots you have saved to library)- Custom Music (if you added any)
    - Screenshots (if you've taken any)
    - Videos (if you've taken any)
    - ConfigOverride (if you made any although I recommend redoing those)
    - Options(.ini) (although I recommend to just redo your settings in the game)

    Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

    All other files are recreated and not needed.

  • asummerswhim's avatar
    asummerswhim
    Seasoned Novice
    3 days ago

    Hello! crinrict​ 
    I tested my newer load and a load from 12/2024 I found in a very old backup - both of which still crash when trying to load into the apartment. Linked in order respectively:
    https://drive.google.com/file/d/1C-zaB048ZWENHA7gs7e4RRAOUwBoJppa/view?usp=drive_link
    and
    https://drive.google.com/file/d/1eeuOsk7BnJeYP-0sAODPnyxdQyJwaVHH/view?usp=drive_link
    I really appreciate all the help in troubleshooting as well. I may just do a clean repair once a year in general to keep things in line; I haven't done it that way before. 
    I wonder if this will happen with other longer lived families as well. I've been afraid to test them :<

    UPDATE TO ADD: 
    So for funsies I went ahead and loaded the random sim I used this morning to do the nature event which was running fine (it's the one I tested with this morning) and it will crash the game when trying to load into San Myshuno via live/travel (the park in this case) AND while just trying to go into a lot using build mode (tried the gym). Crash log linked here: 
    https://drive.google.com/file/d/1mUFb3j91PWVatpR1NDZjN0q9lynsqWeZ/view?usp=drive_link

     

  • crinrict​ 
    I found another post and they were able to fix their game. Turns out it was GShade. 
    I hadn't been using Gshade very long and I didn't even think of it as a mod - as soon as I removed it -- things are working fine now. THANK YOU so much for your time and help. I am going to be catching up on my crazy robot fam tonight XD

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,614 PostsLatest Activity: 26 minutes ago