Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.79.93.1030
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: All EXCEPT Snowy Escape and Cottage Living. Game Packs: All EXCEPT Vampires and Batuu. Stuff Packs: Paranormal, Nifty Knitting, Tiny Living, My First Pet, Laundry Day, Toddler, Kids Room, Romantic Garden. Kits: NONE
Steps: How can we find the bug ourselves? While in-game click on the refrigerator, click "Cook...".
What happens when the bug occurs? After clicking "Cook..." the game will freeze with a bluish tint over the whole screen. You will not be able to click anything but you will see the plumbobs still spinning and your mouse is able to move.
What do you expect to see? I click on "Cook...", the menu opens instantly for options of what to cook.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The update for Spa Day has been downloaded, ever since I have had this issue.
This is what it looks like:
This same thing happens to me very occasionally with what seems to be random menus. It happened to me when I tried to buy something from a vending machine in mt komerebi and it also happened when I tried to open the fabrication menu. I do use cc (no mods only cc) but it has never caused me any issues before.
I started a brand new game for the Toddlers challenge, mods disabled.
It happens to me very regularly (onece or twice every Sim day) on a toddler chair food selection menu.
Hi @Xarienne
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
