Sims 4 profile not working

Good day all

Playing a scenario and I have gotten quite far but cannot go any further! Why? Bc my sim profile doesn’t exist and I need it absolutely to move forward and schmooze my boss.

rename and move sims 4 folders, done it

go offline but the tick doesn’t exist to try

restarted several times

reset, tried that too

I have no mods

i have basic sims4 

SOS