Forum Discussion

eternaldawnn's avatar
eternaldawnn
Rising Novice
3 years ago
Solved

Sims 4 won't launch

Whenever i click the play button, it closes the ea app for a couple of seconds and then takes me back to the ea app. I repaired my game , restarted my computer and cleared ts4 and ea's cache 
  • puzzlezaddict's avatar
    3 years ago

    @Thesimsfairyyy  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,688 PostsLatest Activity: 3 hours ago