Forum Discussion

kaylabb's avatar
kaylabb
Seasoned Newcomer
4 years ago
Solved

Sims Delivery Express not appearing in my game

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.82.9.1030
What expansions, game packs, and stuff packs do you have installed? All packs except for Journey to Batuu and Luxury Party
Steps: How can we find the bug ourselves? Settings menu of the game
What happens when the bug occurs? I cannot access the Sims Delivery Express Menu/items not appearing in my game
What do you expect to see? New items ready to download in my game
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I haven't had the pop up that I have a Sims Delivery Express in a while and there is no option on my menu to turn it on.

  • crinrict's avatar
    crinrict
    4 years ago
    @kayej11 I've never seen it say Local Build instead of a version number. Something is off there. I would try resetting the user folder and then do a game repair.

11 Replies

Show More
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @MoonsReflection  To repair the game, open your Origin game library, right-click on the Sims 4 icon, and select Repair.

    Resetting the user folder means moving the Sims 4 user folder in Documents > Electronic Arts to another location or just renaming it.  Either way, the game won't be able to use that folder and will generate a new one with no content.  You can add your saves and other existing content to that folder later, but the first step is to see whether the problem is gone in the new Sims 4 folder.

    Sims Delivery content is stored in the Content folder inside the Sims 4 user folder.  So if you deleted that folder, or reset the user folder, the SDX content would be removed too.

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,615 PostsLatest Activity: 12 days ago