somebody help please

im getting this everytime i start up TS4 : 

<?xml version="1.0" ?><root>

<report><version>2</version><sessionid>261c4adda7a4e7df6ab48e4a</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-09-24 02:45:59</createtime><buildsignature>Local.Unknown.Unknown.1.127.41.1030-1.200.000.716.Release</buildsignature><categoryid>(AS)widgets.shared.data::PreferenceItem</categoryid><desyncid>261c4adda7a4e7df6ab48e4a</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.shared.data::PreferenceItem/GetSortingName()&#13;&#10; at widgets.shared.data::PreferenceItem/Compare()&#13;&#10; at widgets.shared.data::PreferenceItem/GetAllPreferenceItems()&#13;&#10; at gamedata.Gameplay.shared.definitions::PreferenceCategory/GetAllItemsInCategory()&#13;&#10; at gamedata.Gameplay.shared.definitions::SimPreferencesStaticData/GetGroupByTraitIdCache()&#13;&#10; at gamedata.Gameplay.shared.definitions::SimPreferencesStaticData/TryGetGroupByTraitId()&#13;&#10; at SimPreferencesData instance constructor()&#13;&#10; at gamedata.shared::SimPreferencesData/FromLikeDislikeTraitIds()&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at OlympusObject instance constructor()&#13;&#10; at HouseholdSimData instance constructor()&#13;&#10; at olympus.core::OlympusObject/ConstructArrayFromArray()&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at OlympusObject instance constructor()&#13;&#10; at HouseholdData instance constructor()&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at OlympusObject instance constructor()&#13;&#10; at ScenarioStaticData instance constructor()&#13;&#10; at gamedata.shared::ScenarioStaticData/GetActiveScenariosStaticData()&#13;&#10; at widgets.shared.utils::ScenarioUtils/NewScenariosAvailable()&#13;&#10; at olympus.controls::GUIComponent/ConfigUI()&#13;&#10; at olympus.controls::GUIComponent/OnAddedToStage()&#13;&#10; at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=1976&#13;&#10;Client Session Time: 140.97&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,96,47512&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce GTX 1650 nvldumdx.dll 27.21.14.5167, GUID: D7B71E3E-5CD9-11CF-BA67-30341BC2D635&#13; &#10;</desyncdata></report>

</root>

even on a completely vanilla game with a fresh generated TS4 folder...

I also have base game sims running around with invisible clothes and CAS is blank with only my sim and backround showing and the menu buttons do not work... also happening on Vanilla..