Forum Discussion

PeriwinkleButto's avatar
3 years ago
Solved

unable to play sims 4 since dec 2021

I remember in December there was an update or something for things automatically added to the Sims 4. The last time I actually opened the game, I was prompted with a message asking if I would allow f...
  • puzzlezaddict's avatar
    3 years ago

    @PeriwinkleButton  Please try playing in a clean user folder, as in, move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to it yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If this works, you can transfer your saves and other content from the old Sims 4 folder to the new one, but please keep testing in case adding one of those files causes the game to stop working again.  If this doesn't help, please let me know whether your computer runs Windows or macOS.

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