Won't let me play

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Don't know
What expansions, game packs, and stuff packs do you have installed? None
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? It won't let me play
What do you expect to see? It will let me play
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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When I play sims 4 it won't let me in.