Forum Discussion

moonstruck22's avatar
moonstruck22
Rising Traveler
3 years ago

6/2023 no gallery only library

I can't access the gallery at all. Only my library. My internet connection is fine and I'm logged on but the gallery says no results. When I'm playing it just buffers and won't connect. Again I'm con...
playstation
xbox
moonstruck22's avatar
moonstruck22
Rising Traveler
3 years ago

I don't have playstation plus but that's a paid service so it shouldn't be a requirement to access the gallery. I ran through everything else and still no access. I just get my library 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@moonstruck22 

Is your PSN ID properly linked up to your EA account? You can check that by following the steps here.

Does your EA or PSN account have any age or parental restrictions set on it? Underage accounts would not be able to access the online features for The Sims 4. 

Please also be sure that your game has online features enabled:

  • Press the Options/Menu Button on the controller to bring up the menu. 
  • Scroll down to Game Options and select it.
  • Select Other at the bottom on the left
  • On the right side select "Online Features Access"
  • Click Apply
  • moonstruck22's avatar
    moonstruck22
    Rising Traveler
    3 years ago

    Access is on but it's still unavailable. It says no results found no matter what I do. I just bought a kit this morning and it downloaded and installed without any issues, so it's not a connection problem. Thanks for your help BTW 😊

  • moonstruck22's avatar
    moonstruck22
    Rising Traveler
    3 years ago
    @EA_Solaire Hi! So I was able to access the full gallery, I don't know how or why, it just randomly worked. I still can't upload my stuff but at least I don't have to build my own houses 🤣
    Thank you for all of your help!
    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @moonstruck22 

      Thanks for this update, glad to hear you can see and download content from the Gallery again! As far as uploading your content goes- what's happening there, are you getting an error when you try to upload anything? 

      • moonstruck22's avatar
        moonstruck22
        Rising Traveler
        3 years ago
        @EA_Solaire It gives me the option to connect but just buffers and never does. I'm definitely already connected so it's puzzling. I'm always logged into the PS network so I'm not sure why it keeps happening. I'm not super concerned about it though. For me being able to download houses is the main thing.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,727 PostsLatest Activity: 2 hours ago