6/2023 no gallery only library
I can't access the gallery at all. Only my library. My internet connection is fine and I'm logged on but the gallery says no results. When I'm playing it just buffers and won't connect. Again I'm con...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerIs your PSN ID properly linked up to your EA account? You can check that by following the steps here.
Does your EA or PSN account have any age or parental restrictions set on it? Underage accounts would not be able to access the online features for The Sims 4.
Please also be sure that your game has online features enabled:
- Press the Options/Menu Button on the controller to bring up the menu.
- Scroll down to Game Options and select it.
- Select Other at the bottom on the left
- On the right side select "Online Features Access"
- Click Apply
Access is on but it's still unavailable. It says no results found no matter what I do. I just bought a kit this morning and it downloaded and installed without any issues, so it's not a connection problem. Thanks for your help BTW 😊
Community Highlights
- EA_Cade3 years ago
