6/2023 no gallery only library
I can't access the gallery at all. Only my library. My internet connection is fine and I'm logged on but the gallery says no results. When I'm playing it just buffers and won't connect. Again I'm con...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerIs your PSN ID properly linked up to your EA account? You can check that by following the steps here.
Does your EA or PSN account have any age or parental restrictions set on it? Underage accounts would not be able to access the online features for The Sims 4.
Please also be sure that your game has online features enabled:
- Press the Options/Menu Button on the controller to bring up the menu.
- Scroll down to Game Options and select it.
- Select Other at the bottom on the left
- On the right side select "Online Features Access"
- Click Apply
@EA_Solaire Hi! So I was able to access the full gallery, I don't know how or why, it just randomly worked. I still can't upload my stuff but at least I don't have to build my own houses 🤣
Thank you for all of your help!
Thank you for all of your help!
- EA_Solaire
Thanks for this update, glad to hear you can see and download content from the Gallery again! As far as uploading your content goes- what's happening there, are you getting an error when you try to upload anything?
- @EA_Solaire It gives me the option to connect but just buffers and never does. I'm definitely already connected so it's puzzling. I'm always logged into the PS network so I'm not sure why it keeps happening. I'm not super concerned about it though. For me being able to download houses is the main thing.
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